Sapphire ResortsReviews of staysapphire.com

HELP HELP Has anyone tried to leave them or not pay for their stupid loan? Never used the service! Looks like need to get an attorney for this? What happens if you don’t pay the loan? Yes its hitting my credit now? But for how long??? Those ppl don’t even help you! I’ll be paying my them a visit to Sedona! On top of the we have maintained fees like WTF???

My husband and I fell victim to deceptive sales tactics from this timeshare company during a vulnerable time in our lives. Despite making it clear that our financial situation was uncertain due to my husband’s illness, we were pressured into buying with promises of easy access to local properties in California. That promise turned out to be an outright lie, as availability was nearly nonexistent. The heartbreak didn’t stop there. They tricked me into an expensive $6,000 upgrade, claiming it would solve the issues and include a promised vacation, which never materialized. Instead, I was hit with even more restrictions and skyrocketing maintenance fees that were never disclosed initially. The emotional and financial toll this has taken is devastating. With my husband’s declining health, the timeshare has only added stress and debt, offering none of the benefits we were promised. I feel utterly deceived and betrayed. We have tried to reach out to the timeshare to share this information and try to get help, but they refused to help. Please, if you’re considering a timeshare, think twice. This has been one of the worst decisions of our lives.

Sapphire Resorts SCAM! We have paid our loan balance with Sapphire Resorts off entirely, despite their lies. They try to sell it under anything but the name “timeshare,” but don’t be fooled–it absolutely is a timeshare. We’re on a fixed income, and they still insist that we pay their increasing membership fees year after year, because we’re “lifetime members.” When you stop paying for a membership, you are typically no longer a member of whatever club you are paying for. With Netflix, you lose your subscription. With Sapphire, you receive spam messages and pathetic, desperate grabs for money. They don’t seem to understand that we no longer want to be a part of their little club and are insistent that we continue paying those fees. We are insistent that our membership should be close and cancelled. Do not do business with Sapphire–they are a complete SCAM. Wayne & Barb

Location location location wow right in the heart of the strip the condo was clean with all the right stuff kitchen etc the pool was not flashy but we were not there to swim overall great experience R. Webber

I paid for the whole membership, but I can't actually cancel it. Their rules say I can only sell it or give it away, and honestly, nobody wants it! The annual fees are getting ridiculous. They cost more than a normal vacation now, and that's before dealing with all their restrictions.

I attended this presentation because I was genuinely interested and had seriously considered signing up. However, I do not make financial or contractual decisions under pressure. I prefer to research independently and make informed choices. I remained for the entire presentation and was respectful throughout. It was concerning when it was stated that the door was locked, which immediately created an uncomfortable atmosphere. When the presentation concluded, I clearly and politely stated multiple times that I would not be signing up that day. I am currently several states away from home and was not in a position to commit to anything. Despite my clear and repeated refusal, three separate representatives continued to pressure me. The final representative, Oscar, spent approximately 30 minutes attempting to push me into signing. He repeatedly interrupted me, would not allow me to complete a sentence, and ignored my repeated “no.” His behavior was not persuasive — it was aggressive and dismissive. When I firmly declined yet again, his demeanor shifted noticeably and became hostile. Another gentleman, who had previously been extremely courteous, also changed his tone. As I walked away, I was berated. This was not a professional sales environment. It was high-pressure, intimidating, and inappropriate. No prospective customer should be made to feel cornered, talked over, or verbally confronted for declining a service. If this is the standard approach to gaining clients, it raises serious concerns about the organization’s overall practices. I left feeling uncomfortable, disrespected, and deeply disappointed.

Despite having paid the full membership fee, my request to Member Services to cancel my membership has been ignored. I have now emailed them twice with no response.

The experience has been terrible, particularly because we paid the full amount upfront. Member Services was extremely unhelpful, and the company has been completely uncooperative. They exhibit a clear lack of concern, especially considering the minimal value we've received for the significant amount of money they have taken.