Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
174 reviews
StauerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
Stauer (stauer.com) has 174 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
174 approved reviews, newest moderated first
If I could give them 0 stars, I would. Terrible customer service. Company doesn't stand behind their products and won't do anything to remedy when a piece of their jewelry loses a stone after just a year of light use.
By KW
bought both titanium atomic watches. both stopped working. took it to jeweler he was unable to open watches to change batteries! what now?
By MR. A. B. J.
Nice quality watch and packaging, delivered on time and in perfect condition. The strap was a disappointment - cheaply made and not flexible. However, for the sale price of $29 plus $25 to replace the strap, still a deal and a half!
By Scott A.
I couldn't tell the dimensions of the pendant from the order form, and was disappointed that it was so small. I was ordering the cross for my son, but ended up giving it to my wife as the size was more appropriate for her.
By John C.
Response from Stauer· Feb 12, 2024
Please let us know which pendant you are referring to and we can share the dimensions if they are not already on the product page.
Overall it was very nice. There was a bit of a wait due apparently to inventory issues but the quality is very good and the price was excellent. Nice item.
By Charles W.
This is one of the most unique watches I've ever owned. (retrograde). I absolutely love it. Communication from Stauer was excellent, and despite a small delay due to backorder, my watch came quickly. Great quality, too. <3
By Christopher D.
The watch was delivered promptly and is simply wonderful; I'm glad I made the purchase and am considering other purchases, catalogue based, from you in the near future.
By John C.
Great purchase
By Mark D.
