Statue Of Liberty GuideReviews of statueoflibertyguide.com

Can’t seem to get anyone on the phone to get a refund due to the storm on Saturday :-) BOOKING REFERENCE SLG-RC3GRXOJ

Absolutely amazing!!

I clicked 4 out of 5 Stars, because there was no option to rebook when severe weather alerts are in effect! We got there, but the flash flooding in much of NJ (including Jersey City where the ferry docks) caused dangerous delays. Upon arrival, we walked up to The Pedestal only to be told nobody could go outside due to lightning nearby! I don’t blame the park for being safe, but the rain storm started in the morning. The forecasts all week never said more than a 50% chance of rain. Having a policy of no cancellations after 48 hrs prior to your scheduled time is fine. But no option to reschedule if there is flash flooding, and lightning storms that crop up on the day of? Seriously?!?

The website was unclear, so I wasnt able to go to the torch

Smooth operations. Reliable and helpful staff

I had a very disappointing experience on July 15/ 2026. I purchased tickets for 2 adults and 3 children for $187.75 through Statue of Liberty Guide Support. Unfortunately, due to severe weather conditions, including lightning and weather warnings, access to the Statue of Liberty was closed. Our tour was scheduled for 4:45 PM, but visits to the statue ended at 5:00 PM, so we were unable to visit the statue. I called customer service to ask if we could reschedule because of the dangerous weather conditions, but they refused. Instead of offering a solution, they simply recommended that we bring raincoats, even though there was lightning and official weather warnings. After I had already purchased my tickets, I found out that the same service through Statue City Cruises was only $104. I felt misled because I paid significantly more for the same experience. Overall, I was disappointed with the poor customer service, the lack of flexibility despite the severe weather, and the much higher price. I would not recommend purchasing through this company

The ferry had amazing views and the museum was worth watching.

What an wonderful trip to one of the most well known sites. The boat trip was glorious, the fact there is no time restraints is great, learning all about it was brilliant, the memories will last for many years.