Ease of parking great history
Ease of parking great history
By Patrick A.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
125 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Statue of Liberty Guide is a trusted New York-based ticket service helping visitors from around the world plan and book their Statue of Liberty ferry experience — simply, quickly, and without the stress.
Statue Of Liberty Guide (statueoflibertyguide.com) has 125 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
125 approved reviews, newest moderated first
Ease of parking great history
By Patrick A.
There were a lot of workers walking around pointing people in the right direction. Check in along with security was simple and quick. There were a lot of boats so plenty of opportunity to move from point to point easily. I get motion sickness easily but the boat ride was pretty smooth so no worry there. Overall we really enjoyed our experience.
By Stephen A.
A unique and educational experience!
By MS
I asked two people at the Staten Island ferry if this stops at the Statue of Liberty and Ellis Island, both told me yes. By the time I returned, I was not on time for the 4:45 PM boat. I was refused a refund and blamed for missing the boat. Also, I was informed that the boat did not actually stop at the Statue of Liberty and Ellis Island, which is false advertising. Apparently with this company, it’s just about the money.
By Frank D.
As a family of 5, to spend 187$ to take a ferry to and from the Statue of Liberty was quite expensive. We spent more time waiting in lines than on the island.
By Christine
Everything was smooth and pleasant once we boarded . My only dislike is that a lot of people cut the line- even accompanied by some tour guide or one posing as a guide- and there's no one to control that. Also, there's construction and the entrance is blocked. You should instruct people on the tix selling webpage where to access the ferry. Thanks for warning us of scammers! Two such crooks stopped us on our way saying we had no authorisation to go to the ferry! Laughable.
By Gisele B.
I really liked the exhibit around the statue of liberty and the museum that explained how it was made. Also the trip to Ellis Island and the information about its history was very interesting. My only suggestion for improvement is that you should point out more clearly that for going up to the statue of liberty and inside, an additional ticket is needed, apart from general admission. That was not clear to me and I missed out on it...
By Rafaela B.
We got there 5mins late because the map that was sent to us by email to get to the ferry is not accurate, so we got lost and couldnt get there on time and the people there were very rude to us and didnt let us in! Such a bad experience! Will leave a very bad google review too so nobody gets scammed again! This is our booking reference: SLG-JH3K0KBX We leave nyc today at 5pm.
By Rasha
Response from Statue Of Liberty Guide· Jul 20, 2026
Hi Rasha, We're so sorry to hear about your experience and any inconvenience this caused. This isn't the experience we want you to have. Could you please share your booking reference number so our team can look into the details and investigate what went wrong and follow up with you directly?