WillowReviews of startwillow.com

At first it was very stream lined with the standard amount of time (per their website) to get through the sign up process. Since then, it’s been a slight bump in the road. Can anyone tell me how long it takes to get their order? I signed up two weeks ago and received notification that my prescription was ready to send well over a week ago. Since then, I’ve heard nothing. Sent a message trying to find out status but haven’t heard anything. It’s a bit frustrating.

I ordered and signed up based on a friend’s glowing review and experience. It’s been 14 days and I have not received any product, nor can I get a response from the help willow team. My physician has been kind but can’t do much to expedite the situation. I am sorely disappointed and wouldn’t have bothered if I could have gotten it in a more timely manner at another site a different colleague recommended.

I received an email that my medication was ready for shipping over one week ago. I have never received the medication and multiple messages to Willow have gone unanswered. My credit card has been charged and I have nothing to show for it. Very concerning.

The pharmacy Start Willow uses, Empower Compounding Pharmacy, in Las Vegas, was recently sued by Eli Lily, a manufacturer of ozempic and wegovy. My guess is Empower was served with a cease and desist and this has NOThING to do with a shortage of product. I think they are continuing to bill us and hoping their attorneys have a break through and they are able to ship product eventually. Willow, this is an unethical practice, to charge people for product you know you can’t supply. I have written the attorney general and Better Business Bureau. I encourage everyone to cancel their memberships before you too incur BS charges for product you won’t receive.

Be ware! They charged my card and two weeks later I do not have my medication. I’ve messaged them daily for a week with zero response. I canceled my subscription and will be disputing the charges on my cc. This is a scam

I am posting here trying to get a response. And I DO NOT WANT THE SAME GENERIC ONE THAT IS ON EVERY ONE HERE!! Paid over $1000 for the 3 months option. Took my money the day I submitted. No shipment, told they were backed up when inquired and now can't get a response or how to cancel. My next step is legal actions Willow contact me in your portal at Tami (Tamela) Vickery. To everyone out there. FIND A DIFFERENT PROGRAM!!!

I had a similar experience to another reviewer. First month's shipment was quick, customer service and doctor responses were great. After signing up, I was approved and received my first one-month supply after about two weeks. When I was a little more than two weeks out, the doctor messaged me that she had sent the script, to be processed and filled to keep on schedule with weekly doses. I never received confirmation and updates from the pharmacy like I did the first round. I messaged customer service and the doctor. I was randomly switched doctors, without explanation. He assured me he was looking into it. I would get replies days later (average 3) and told "we're sorry and looking into it. Reaching out to pharmacy, etc." but no one would offer a clear solution or definitive date for delivery. At this point, it was clear I would miss my next dose. I asked for my subscription to be refunded after not hearing back from customer service. "Queen" messaged me that my subscription would be canceled and I would receive a refund. We shall see..... It's a bummer because I was really happy with the first month's results and would have liked to have kept the service.

I really wish I would have seen these reviews before throwing away hundreds of dollars. I too, am now stuck in limbo waiting on my script and from what I’m seeing this seems to be right on brand for this company. This was my first month and the doctor had sent my script in on April 1st and I received the “ready to ship” on the 5th and the injection guide on the 8th. I figured it would probably take 10 days to receive the items or at the very least tracking information but Ive received nothing (today marks 10 days). I have reached out to support but so far no response. I’ll add that I understand being backed up and I understand that these things take time to ship. However, as a first time patient it makes me pump the breaks on moving forward because if you can’t even send the medication in a timely fashion the first time, why would I think it would be handled any different the next month? You’re setting the tone for how this experience is going to go and from reading all these reviews it seems to be a common problem with this company. Perhaps don’t take on so many patients if you can’t handle the influx. I’m teetering on canceling and going with another company at this point. I’ll update my review once I get a resolution Edit: Even though willow has commented a response, I’ve already emailed their support days ago about this. They have not responded to it. I’m canceling and disputing the charge as I’ve found another company who literally just approved and shipped my script same day!! I heard good things about another company and tried to wait for a response from willows support team to at least maybe come to a resolution and solve this, but I never did. So I moved forward with a different company and the same day I signed up and got started I was notified by UPS of a package coming and then the company sent me tracking next morning. It will be delivered MONDAY!! That’s how you do it, Willow please take note. If you can’t ship out within the timeframe you have put on your website, then update your information so people don’t sign up under false pretenses! For new comers just DONT!! Don’t throw your money away as they’re not shipping out meds and obviously not being upfront to their customers. For those still waiting… I’d cancel immediately and go with another company like I did. What a waste!! Edited one last time for conclusion. They emailed me back yesterday (4/16) apologizing and refunded me while still sending my script. I got the tracking right after they emailed me so I do appreciate them making it right. For those not knowing how to cancel, it’s right on your dashboard. You can easily cancel on your end on your profile after logging in. No need to try and track down the company to cancel it, you can easily do it yourself. The pharmacy is having issues fulfilling peoples scripts so if you plan to stay just know for this month of March at least, it will take longer than two weeks to get it. It seems they’re certainly overwhelmed and hopefully they can smooth out the hiccups for their customers. Best of luck to everyone. I’ll update my stars from one to 3 since they did finally respond to my email, refunded me, and still made sure I got my script shipped out. I do appreciate that!