StartFleet.ioReviews of startfleet.io

Response from StartFleet.io· Jan 14, 2025

TL;DR: We helped you set up two U.S. bank accounts, responded to your inquiries promptly (including during the holidays), and advised you to act quickly to avoid additional Delaware fees. Unfortunately, delays on your part caused the dissolution to extend into the new tax year, resulting in unavoidable franchise tax charges. ---- Thank you for your feedback. While we understand your frustrations, we believe it’s important to address some key points clearly. Regarding your mention of issues with bank account setups, we’re unsure of the exact nature of your dissatisfaction. However, we successfully assisted you in obtaining two bank accounts at two different institutions. This is not a simple feat for non-U.S. residents, and we worked diligently to help you achieve this. As for the dissolution of your Delaware company, here are the facts: 1) You inquired about dissolution on December 19, 2024, at 8:38 PM, and we replied the next morning, December 20, at 10:07 AM — within 14 hours. 2) When you requested the payment link late on December 24 at 11:59 PM, we provided it early on Christmas Day, December 25, at 8:46 AM 3) After your payment on December 26 at 3:33 AM, we informed you about the significant Delaware backlog and strongly recommended priority processing that same day at 6:49 AM — just over 3 hours later. At the same time we also asked for some information to help us finalize the dissolution. Despite our advice to proceed with priority processing to ensure the dissolution could be completed before the new year, you chose to delay providing the necessary details and paying the priority fee until January 2, 2025. By then, it was too late to avoid incurring the Delaware franchise tax for 2025, which is a legal requirement for all companies, regardless of activity. We acted promptly at every step, even during the holiday season, and provided clear and actionable guidance based on Delaware’s regulations. It’s unfortunate that delays on your end led to additional costs, but this situation was not due to any failure or lack of professionalism on our part.

Response from StartFleet.io· Aug 22, 2023

Jordan, We genuinely appreciate all feedback, including our first ever negative review on Trustpilot. In response to your concerns, I'd like to clarify certain facts that emerged during our correspondence: 1. You expressed a preference for opening bank accounts with traditional institutions like Chase, Bank of America, and CitiBank, as opposed to the banks with which we partner. Our Startup plan specifically mentions our associations with select banks that cater to non-US residents for remote account openings. With these partner banks, there's no need for an in-person visit to the US. We have successfully opened thousands of bank accounts at our partner banks for our clients using the addresses we provided. Suggesting the addresses we provide are unhelpful is, in our view, not fair. While our primary focus is on these partner banks, occasionally, we do facilitate in-person account openings at Chase (despite not promising an account at this bank in our package) as a gesture of goodwill. We extended this offer to you and provided guidance for the necessary preliminary steps before visiting our Chase contact in New York. Unfortunately, this offer was not pursued from your end. 2. Subsequent communications from your side addressed account openings with our partnered banks. It appeared you had a keen interest in obtaining a credit card from them. However, when you learned that some of these banks do not offer credit cards or require significant deposits to get a credit card, you chose not to continue. It's vital to clarify that these banks typically offer debit cards instead of credit cards. Acquiring a credit card instantly as a non-US resident, especially without a US credit history, can be a huge challenge. We've always been transparent about this. Our services have never promised an immediate credit card upon joining, but rather debit cards. It's not accurate to suggest that it's impossible to open a bank account through our service based solely on the credit card aspect. We have, however, successfully guided several clients toward obtaining credit cards in the long run. Offering guidance on credit cards is an additional service we extend, hoping to assist our clients further, provided they understand and are willing to undertake the necessary efforts. 3. Regarding the sales tax permit or reseller certificate from Wyoming, state regulations require the disclosure of the principal's actual address for the company. In your situation, this would be an overseas address, in line with your non-US resident status. Using a domestic US address could be misleading and not in keeping with transparent business practices. Once informed about these state regulations, you chose not to proceed. Regrettably, these are regulations that are beyond our control. Our track record of 100+ 5-star reviews stands as testament to our commitment and the quality of our services. We believe your feedback may be based on some initial misconceptions about what we offer. We remain dedicated to supporting you and are open to collaboration, provided it is in good faith. Please let us know how you'd like to move forward. Response to your Update: I would like to clarify that on our website and via email, we did NOT make any promises regarding a bank account with traditional banks like Chase. However, we did inform you that if you wished to apply with them, we could provide assistance, with certain requirements that needed to be fulfilled. Our address is compatible with our partner banks, and we have successfully opened numerous bank accounts for our customers through them and continue to do so. Regarding the Wyoming Sales Tax License, please refer to the "Sales and Use Tax License Application (with instructions)" form on Wyoming Revenue Department. It clearly states that you can use your home address (real physical address, even when its a non-US one) if you are operating an online store as you can't use a virtual address.