Starmark Vacation HomesReviews of starmarkvacationhomes.com

The check-in process was a disaster. The email instruction for checking in to the property was inaccurate including the gate code. You need to fix this issue for future renters. However, the management responded timely by phone to get us in. For a positive note, the property is spacious, well-appointed and clean.

First night I used the oven....opened it up and there was a dirty pan in there! GROSS! The kitchen didn’t have some items so I had to buy them....used the blender for eggs since we didn’t have a larger mixing bowl...and they spilled out everywhere cause the blender was broke....was only an 8x8 baking pan...so had to buy pans while at the store to be able to bake anything in the oven. Tried to sweep...there is a broom head (no handle) and a dust pan....The master bedroom downstairs the sink and the toilet leak, so we were having to leave two of the two towels that were in our bathroom on the floor. I think what we paid for the house it shouldn’t have had these issues! The pool area was amazing though!

Great location close to the Disney parks, but there were some problems. Finding the townhouse was difficult as we were not given the address of the guest check-in location. Nice home, but there were some difficulties that went unresolved while we were there. We paid extra to have the pool heated while we were there but the pool was not heated. We messaged and was told it could take up to 24 hours for it to get warm (again, we paid extra per day to have it heated) and it never got warm. Messages then went unanswered. We woke up on the 1st morning to a water leak upstairs from the washing machine (which we did not even use). We immediately messaged the owner and contacted the customer service number and did not hear a single thing from anyone the remainder of our stay. Outlets in the master bathroom upstairs did not work. Lamps in the smaller bedroom did not have outlets to be plugged into. After no responses from the host, we went directly to AirBNB to begin resolution.

The house was nice. Location was convenient. Ease of checking in was great. Beds were terrible, noisy with any and all movements. Would not want to stay in this particular house again unless new mattresses were installed.

In general the property is in very good condition and accessible to everything. The neighborhood felt quiet and safe. On the other hand in the house we had a lot of heat, even at bedtime. I understand that for being a rental they want to limit the expenses but to feel the air conditioning in 84 degrees seems a bit excessive to me. we lowered the a/c to 69 degrees (not very cold or hot) and in a matter of minutes it returned to 84 degrees. If it were not for that, being in the house was not comfortable because of the heat, I would say that the property is perfect.

the place was good clean and where we needed to be, problems was no wi fi was provided and also they change the accommodations prior to our visit, I reserved a 4 bedroom with six beds and they switched to 4 bedroom 4 beds only so it was uncomfortable for my Guests staying, pool was great though.

First off, Starmark helped us out when our VRBO home was taken off the rental program 4 weeks before our trip. They found us a house comparable to the size we oringinally rented and worked out an extra night for us. The house however had a couple issues, like roaches, not enough cookware and utensils, and the games in the garage were in need of some attention. Overall not a bad stay but compared to our last rental in Orlando, it could have been better.

We didn't realize that you needed to pre-arrange for pool heat so we lost 2 days waiting for it to be turned on and then heat up. Then when we were ready to finally use it it had been turned off. So we really didn't get to enjoy the pool. There were no trash bags, laundry detergent or dishwashing detergent. So keeping the house clean and getting it ready for move-out turned out to be difficult. There were 3 occasions where I called the management number. It was only answered once. The other 2 times it was not answered and I never received a call back.