Installer was great!!!!
Installer was great!!!!
By Pat
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,463 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide.Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support.With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service.By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Stannah Stairlifts USA (stannah-stairlifts.com) has 1,463 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,463 approved reviews, newest moderated first
Installer was great!!!!
By Pat
Our salesman Rich was very courteous, professional & knowledgeable. He helped us decide on the best stairlift that would fit our needs. Josh, our installer was also very courteous, professional & knowledgeable. Josh explained the different parts of the chair, how it worked & all the safety items the chair was equipped with. Installation was completed much faster than expected. Josh stayed with us until we felt confident in using the chair correctly.
By Carol
Tony, the sales Mgr, was detailed, transparent, and informative. He answered my questions and was fair and consistent addressing my needs.
By Ed C.
It only took 2 hours to install the chair. The chair is sturdy and easy to operate. I got the highest model with all the bells and whistles and glad I did.The chairs that are manual are a hassle to us that is from other people. The only thing that was surprising was the salesman that sold me the chair never gave me a follow up call to see if I was pleased. As a retired salesman I also called or stop back to see if my customer was happy as well as any customer feedback. Still all in all the product is good and I would recommend it to others who need a chair. Stuart E.
By StuartE.
My parents had Stannah install a stairlift while my father was in the hospital. Unfortunately, he never made it back home. We were past the refund period when he died but Stannah made an exception, removed the stairlift, and issued a full refund. They showed us compassion and grace in a moment when it really mattered for us and we are immensely thankful
By Joseph S.
I had a very favorable experience with both Tony, the salesman and Bradley, the installer Many thanks! SLH
By SLH
My stairlift was installed quickly on the date promised and is working beautifully! Lorna
By Lorna
Your sales rep. was well informed and helpful. The installers were professional and careful.
By Shirley