good service
good service
By Jesse
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,463 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide.Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support.With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service.By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Stannah Stairlifts USA (stannah-stairlifts.com) has 1,463 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,463 approved reviews, newest moderated first
good service
By Jesse
Professionalism from beginning to end. No wasted time or having to wait an entire day for install. Great sales person came to my home. That alone was fantastic. Informative without being pushy. Made me want to order on the spot. Actually ordered a few days later, but only to clear out some things from my basement first. Great job!!!!
By Salvatore B.
Response from Stannah Stairlifts USA· Aug 4, 2025
We're happy to hear that you had a positive experience with our team, from the initial consultation to the final installation. It's great to know the sales process was helpful and informative. Thank you for your feedback!
fast installation
By Robert D.
The person who installed was very professional and also a kind and caring person. He did an excellent job with the installation and explained everything about it. He was terrific
By Carol S.
Response from Stannah Stairlifts USA· Aug 4, 2025
We're happy to hear that the installation was excellent and our team was professional and caring. We appreciate you taking the time to share your positive experience.
Great service. Tech was awesome. Great quality
By Patti
Response from Stannah Stairlifts USA· Aug 4, 2025
We're glad you enjoyed your experience, and we appreciate your positive feedback about the service and quality. Thank you!
The installer, Will, did a great job and the work was done in a timely manner.
By Marilyn
Response from Stannah Stairlifts USA· Jul 31, 2025
We're happy to hear that the installation was completed in a timely manner and that you were pleased with the work. Thank you for your positive feedback!
The technician was lovely, answered all our questions and made us feel comfortable learning how to use the lift. He did a great job!
By William
Response from Stannah Stairlifts USA· Jul 31, 2025
We're happy to hear that the technician made you feel comfortable and answered your questions thoroughly while teaching you how to use the lift. We appreciate your positive feedback!
I have called several times,after my lift was put in that the plastic on the motor housing keeps falling off.I have knot had a call back from the company on what they are going to do about it.
By Eileen
Response from Stannah Stairlifts USA· Jul 31, 2025
Hello Eileen, We apologize for the issue you've experienced. We've passed your contact information along to our Customer Service Team, and they will be reaching out to you shortly. We look forward to resolving this for you. In the meantime, please don’t hesitate to give us a call at 1-888-680-4073 if you need anything else. Sincerely, The Stannah Team