y wife has not used the lift yet
y wife has not used the lift yet, she insists she doesn't need it as she at times accends on all fours. Eventually it will be used
By Elizabeth
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,463 reviews
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Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide.Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support.With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service.By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Stannah Stairlifts USA (stannah-stairlifts.com) has 1,463 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,463 approved reviews, newest moderated first
y wife has not used the lift yet, she insists she doesn't need it as she at times accends on all fours. Eventually it will be used
By Elizabeth
Needed chair to swing around the pole at the bottom of stairs. I was told it would br a custom built order. DID NOT get the swing style. It came straight down and curved 25% at the bottom NOT 50%. The tracking takes up more room than expected on stairs. House is 1900, beware on smaller homes. Otherwise the chair works. Know that you have 7 days to return!
By Wendy
Response from Stannah Stairlifts USA· Feb 24, 2023
Hi Wendy, We're sorry that your stairlift's rail design did not meet your expectations. While we manufacture our rails to be as compact as possible, we cannot always leave as much space on the stairs as we'd like to. Although we must stand by our existing policy in regards to a return, if you call our local office, we may be able to find a satisfactory solution. In the meantime, we hope that your stairlift proves to be helpful. Sincerely, The Stannah Team
ver professional and explained the procedure
By JEAN M.
The service guy arrived when scheduled, quickly installed the parts.
By Gerald
The installers were terrific
By Teresa
Response from Stannah Stairlifts USA· Feb 17, 2023
Hi Teresa, Thank you for the kind words. We hop you're enjoying your stairlift! Sincerely, The Stannah Team
I LOVE this stairlift. That’s all I need to say.
By It’s JOAN, not J.
Response from Stannah Stairlifts USA· Feb 17, 2023
Hi Joan, We're so glad that you love your stairlift! Thank you for choosing Stannah! Sincerely, The Stannah Team
Our lift is great and works wonderfully. My only personal concern is that our neighbor's (who himself has a Stannah lift in his house) referral was the reason for our selecting Stannah, and I made that known to Stannah from the outset. More recently, the $200 referral fee for my neighbor (noted both by the Stannah salesperson and their installer) has not been acknowledged nor honored to date. Hope remains however.
By Pierre
Response from Stannah Stairlifts USA· Feb 17, 2023
Hi Pierre, We're glad to hear that your stairlift is working well for you. We're going to look into your neighbor's referral fee and get to the bottom of why that wasn't processed. We'll be in touch soon with more details! Thank you for your patience. Sincerely, The Stannah Team
Max was very professional answer all my questions on time n quick install
By Jimmy P.
Response from Stannah Stairlifts USA· Feb 17, 2023
Hi Mr. Pierre, We're glad that you found Max to be helpful and that he was able to answer all of your questions. If anything else comes up, please don't hesitate to call us! Sincerely, The Stannah Team