Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Grate delivery time
By Angel Lopez C.
Response from Stair Warehouse· Sep 8, 2026
Thank you for your review, Angel! We’re glad to hear you were happy with the delivery time. We truly appreciate your business and hope to serve you again in the future. Please call if you need anything ~ Shawn 832-797-8219
It was exactly what I wanted.
By Cheney F.
Response from Stair Warehouse· Sep 3, 2026
Thank you so much for the wonderful review, Cheney! We’re thrilled to hear it was exactly what you wanted. We truly appreciate your business and hope you'll share photos if you get a chance. Call or text anytime: Shawn 832-797-8219
Items arrived in a timely fashion and well-packaged. The cost of the items was appropriate. forgot to mention that the brackets are well-made and look great. I like the single screw wall mount for ease of installation.
By Louis G.
Response from Stair Warehouse· Sep 2, 2026
Thank you for your wonderful review, Louis! We’re glad to hear your order arrived promptly, was well-packaged, and that you felt the pricing was appropriate. We truly appreciate your business and look forward to hearing from you again soon. Please call anytime ~ Shawn 832-797-8219
Fast shipping, lower prices then the big box stores.
By Michael P.
Response from Stair Warehouse· Aug 31, 2026
Thank you so much for the great review! We truly appreciate your business and are glad you were happy with our fast shipping and competitive prices. Thanks again for your support! — Shawn 832-797-8219 "Call Anytime"
We needed a stair rail for our two outdoor steps, after the fact. We didn't think about older people having difficulty with just two steps. The rail came quickly, fits perfectly, easy installation and is surprisingly sturdy. Extremely happy with it.
By Elizabeth T.
Response from Stair Warehouse· Aug 31, 2026
Thank you so much for the wonderful review, Elizabeth! We’re thrilled to hear that the stair rail fit perfectly, was easy to install, and is providing the sturdiness and safety you needed. Your feedback means a lot to us, and we truly appreciate your business. ~ Shawn 832-797-8219
Easy and quick
By Chris
Response from Stair Warehouse· Aug 27, 2026
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. It means a lot to our team, and we’re grateful for your business. Please feel free to call me anytime at 832-797-8219
Efficient service! No issues with the order. I received my order in a timely fashion which was especially important for this project! Thank you Stair Warehouse!
By Cara B.
Response from Stair Warehouse· Aug 27, 2026
Thank you so much for the wonderful review! We’re thrilled to hear your order arrived on time and everything went smoothly. We know timing is important when you’re working on a project, so we’re glad we could help. We truly appreciate your business! Please call me anytime at 832-797-8219 ~ Shawn
I had a great experience with Stairwarehouse they were great with helping me decide what parts I needed for our new build. The parts we received were good quality and helped us get the job done. I would absolutely buy from them again.
By Mary Ann D.
Response from Stair Warehouse· Aug 27, 2026
Thank you so much for the wonderful review! We’re thrilled to hear that we could help you choose the right parts for your new build and that you were happy with the quality of the products. We truly appreciate your business and your kind words, and we look forward to helping you again on your next project! Please call anytime at 832-797-8219 Thanks again, Mary Ann! ~ Shawn
