Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Everything about my purchase was fantastic. The customer service was awesome. I called to add to my order it was handled with no issues. Just an all around great experience.
By Roger D.
Response from Stair Warehouse· Sep 17, 2026
Thank you so much for your wonderful 5-star review, Roger! We’re thrilled to hear that everything about your experience was fantastic. We truly appreciate your business and your kind words about our customer service. Call anytime 832-797-8219 ~ Shawn
Everyone was very helpful and delivery was timely.
By Edward F.
Response from Stair Warehouse· Sep 17, 2026
Thank you so much for your 5-star review, Edward! We’re glad to hear that our team was helpful and that your order arrived in a timely manner. We truly appreciate your business and your kind feedback! Thank you ~ Shawn Call or text anytime 832-797-8219
It was very easy to order and I received the products very quickly.
By Alyce R.
Response from Stair Warehouse· Sep 17, 2026
Thank you so much for your 5-star review, Alyce! We’re glad to hear that ordering was easy and that you received your products quickly. We truly appreciate your business and taking the time to share your experience! ~ Shawn Call or text anytime 832-797-8219
As described
By James P.
Response from Stair Warehouse· Sep 11, 2026
Thank you so much for your 5-star review, Michael! We really appreciate your business and are glad to hear that you are happy with your order. Call anytime - Shawn 832-797-8219
This is my place for stair parts. Nice products, nice customer service. Few times you’ll find a company that is putting in effort, stays on top of every detail, and tries to make sure you have all the necessary information. I was nervous about placing an order that was all walnut, but it was packaged well and all materials were machined not ce and clean. A little final finish sanding and everything was ready for finish. Everything was dead accurate and met my standards and they are pretty high. My customer LOVES how everything turned out.
By Carol B.
Response from Stair Warehouse· Sep 10, 2026
Thank you so much for the incredible 5-star review! We truly appreciate you taking the time to share such detailed feedback. We’re especially glad to hear you are happy with our walnut stair parts. Most importantly, we’re thrilled that your customer LOVES how everything turned out! We truly appreciate your business and look forward to working with you again! Please call or text me anytime. ~ Shawn 832-797-8219
Quick ship Excellent product
By Frank D.
Response from Stair Warehouse· Sep 9, 2026
Thank you for the great review, Frank! We’re glad you were happy with the product and that it arrived quickly. We truly appreciate your business and your feedback! — Shawn - 832-797-8219 "call or text anytime"
I ordered several different styles of rod iron spindles to replace my existing wooden spindles for two staircases in my home. The products received were a nice quality and the installation looks great. I would definitely recommend anyone to purchase products from this company.
By Michael
Response from Stair Warehouse· Sep 8, 2026
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you were happy with the quality of our iron balusters and that the installation turned out great on both of your staircases. We truly appreciate your recommendation and your business. Please call anytime. ~ Shawn 832-797-8219
The rail arrived in just a few days and was relatively easy to install. We used it in our garage where the concrete steps into the house are uneven. The rail makes us feel more secure, especially if we are carrying groceries, etc.
By SLSW
Response from Stair Warehouse· Sep 8, 2026
Thank you so much for taking the time to share your experience! We’re glad to hear that your railing arrived quickly and was easy to install. It’s great to know that it has made your garage steps feel safer and more secure, especially when carrying groceries. We truly appreciate your business and your recommendation! Thanks again and please call if you need anything. ~ Shawn 832-797-8219
