Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Great product reasonably priced. Easy to order and delivery was seemless.
By Mike
Response from Stair Warehouse· May 22, 2025
Thank you, Mike. What a pleasure working with you. Have a great week and call anytime. 832-797-8219
We have purchased multiple times through Stair Warehouse for our home renovation. In our latest project of redoing our covered porch, we wanted to put up matching wooden pool cue spindles and placed another order for more spindles. The same day we found an entire unused box of 50 spindles from our interior renovation. We immediately contacted Stair Warehouse to see if we could lower the number of spindles in our order and they personally called us to confirm our order change and refunded us immediately. Amazing customer service!
By Rachel S.
Response from Stair Warehouse· May 19, 2025
Thank you, Rachel. It's great customers like you that make it all worth it. Please feel free to contact us anytime. We are here for you. ~ Shawn 832-797-8219
After a rough start with damaged items and return costs, I reached out to Stair Warehouse. Shawn personally took care of the situation, stayed in touch with me, and made sure I was refunded fully — even the return shipping. It's rare these days to find a company that truly stands behind its customers. I really appreciate the honesty and follow-through. Thanks for turning a negative into a very positive experience!
By Sean J.
Response from Stair Warehouse· May 27, 2025
Thank you, Sean. I am glad everything worked out and hope we can earn more business in the future. Please call me anytime ~ Shawn 832-797-8219
I had the pleasure of working with Reyna & Marylin, both were very knowledgeable and helpful. Outstanding support for a home owner and novice builder. Can not thank you enough, you both made this redesign much easier. Louie S
By Consumer
Response from Stair Warehouse· May 13, 2025
Thank you for your kind words, Louie. We appreciate you business very much!
So thrilled that I found this company! They really sped up my staircase project with supplying a kit to attach pickets to stair treads without having to drill them out! Thanks!
By Customer
Response from Stair Warehouse· Apr 7, 2025
Thank you for your kind words and your business. We really appreciated you!
