Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Easy to order the staircase support unit I needed. Fast shipping. No issues. Thanks
By Ed M.
Response from Stair Warehouse· Jun 23, 2025
Thank you, Ed. I'm glad you are happy with our support and shipping. And I appreciate your review. Please feel free to call me if you need anything. And I would sure like to see a picture of your railing. You can text me at 832-797-8219
Excellent products, all shipping was complete and all pieces well protected. Great followup and notifications for delivery and satisfaction. Thanks for the great service!!
By Gary J.
Response from Stair Warehouse· Jun 19, 2025
Thank you so much, Gary. I'm glad that you are happy and satisfied with our products. If you remember, please send us a before and after shot of your railing. We would love to put it up on our website. Blessings ~ Shawn
I had a great experience with Stair Warehouse. The ballusters and balluster shoes are quality parts. I received my shipment on time and in the correct quantity. I was able to assembly the parts without issue.
By Anders G.
Response from Stair Warehouse· Jun 13, 2025
Thank you so much for the feedback, Anders! I appreciate you and your business. Please send us a picture of your railing when it's complete. Blessings ~ Shawn
The samples came quickly.
By Jeff J.
Response from Stair Warehouse· Jun 10, 2025
Thank you for your 5 star review, Jeff. We really appreciate you and hope we can earn more of your business. Please call or text me anytime if you would like to place another order, 832-797-8219
Quality of materials looks great; service and responsiveness was also great.
By Daron G.
Response from Stair Warehouse· Jun 9, 2025
Thank you, Daron! We appreciate your business and look forward to hearing from you in the future. Blessings ~ Shawn
Easy order process, fast shipping and the product was well packaged, no damage on products when they arrived! First time doing business with them and I will order again.
By Daryl B.
Response from Stair Warehouse· Jun 7, 2025
Thank you, Daryl! It was a pleasure working with you. We look forward to hearing from you soon. Please feel free to call me direct at 832-797-8219 ~ Shawn
I just purchase some new railing products for my home from their store, and I am really pleased! The quality was impressive, and the prices were much better than what I found at other places. The staff was friendly and very helpful as well. I’m really happy with my experience and would recommend them to anyone!
By Harish S.
Response from Stair Warehouse· May 27, 2025
Thank you, Harish. I really appreciate you and your words in the review. Enjoy your new railing. Blessings ~ Shawn
Shawn was very helpful and thorough with the design and overall buying experience. We shared a picture and he worked with us in specifying the materials.
By Matias N.
Response from Stair Warehouse· May 22, 2025
Thank you, Matias. I really enjoyed working with you and I'm sure your railing is going to look great!
