Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 245 reviews with 5 stars · Clear filters
You had the pieces i needed and were fast to ship with decent prices. Items arrived as described well packed.
By Kevin C.
Response from Stair Warehouse· Aug 12, 2025
Thank you so much for your great review, Kevin. I’m glad that you are happy and we appreciate your business! Please feel free to call direct anytime ~ Shawn 832/797/8219
The balustrades arrived well packaged. The few that we looked at are beautiful. The direction for installation on the website are very specific and helped alot when we installed a practice piece. For redoing an entire staircase entryway $950 is a steal.
By Eileen C.
Response from Stair Warehouse· Aug 11, 2025
Thank you for your excellent review, Eileen. We appreciate you and are very thankful for your business. Call direct, anytime if you need help. ~ Shawn 832-797-8219
Delivery timely and all materials in delivery
By Richard G.
Response from Stair Warehouse· Aug 7, 2025
Thank you for your kind review, Richard. We appreciate your business and look forward to hearing from you again. Please feel free to call me if you need anything. ~ Shawn 832-797-8219
JL Smith quoted us 5 weeks and Stiar Warehouse had them to us in less than a week. Parts as expected. Was a great experience.
By Bryce W.
Response from Stair Warehouse· Aug 5, 2025
Thank you, Bryce. We truly appreciate your kind words and we are always happy to help. Your business means the world to us and we are available if you need anything. ~ Shawn 832-797-8219
This company has timely answers to questions on line and I believe it was the owner who actually called me to discuss my project! Congratulations in this age of dealing with AI idiots everywhere else. Product is amazing. Timely delivery. Plus I am not an expert in this field but the help I was given was amazing.
By SUSAN K.
Response from Stair Warehouse· Aug 5, 2025
Thank you so much for your glowing review. We appreciate you, Susan. Please feel free to call me anytime if you need anything. ~ Shawn 832-797-8219
Great inventory and choices. Easy to order on line. Fast delivery. Wonderful quality of product
By Kenneth L.
Response from Stair Warehouse· Aug 4, 2025
Thank you for your great review. We appreciate your feedback and are happy that you are pleased with the product. I hope you have a great day. Please feel free to call anytime.
My experience with Stair Warehouse was terrific! Purchased a complete railing and stair assembly. The finishing quality and condition of the materials (white oak) was excellent, delivery was prompt, and the personal attention/ communication was impressive - very pleased!
By Brian M.
Response from Stair Warehouse· Jul 15, 2025
Thank you for your kind words, Brian. We really appreciate your business and look forward to working with you in the future!
Great prices , super fast c/s service to answer any questions, fast shipping !
By Bruce
Response from Stair Warehouse· Jul 6, 2025
Thank you for your Review, Bruce. We truly appreciate your business and hope to hear from you again soon. Please send pictures if you remember! Blessings ~ Shawn Capell
