Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Great service. Excellent product; reasonable price .
By Steve B.
Response from Stair Warehouse· Apr 16, 2026
Thank you so much for the great review, Steve! We’re very happy to hear that our products and service were helpful. We truly appreciate your business. Please feel free to call or text anytime. ~ Shawn 832-797-8219
You had what I needed at a reasonable price. Received ahead of schedule. Product looks great.
By Jim S.
Response from Stair Warehouse· Apr 16, 2026
Thank you for your kind words and great review, Jim. We truly appreciate your business! Please feel free to call or text anytime 832-797-8219
Quality Products, fast shipping.
By Edward S.
Response from Stair Warehouse· Apr 15, 2026
Hi Edward, Thank you for your 5-star review. I’m very glad to hear that you’re happy with the products and the shipping. Please feel free to call me anytime if there’s ever anything you need. Best regards, ~ Shawn 832-797-8219
We had a need to secure a newel post at the top of our stairs, which had become wobbly over time. Pulling everything apart to get at the the floor joists, etc. was out of the question. The folks at Stair Warehouse sell a kit that is designed to fix this kind of problem without tearing everything out. The kit arrived (as advertised) in speedy fashion, was designed with post-install appearances in mind, had quality components, and was easy to install. Best of all, it killed the "wobbles" in our upstairs banister. Just what the doctor ordered!
By James S.
Response from Stair Warehouse· Apr 13, 2026
Hey James: Thank you for the great review! We’re glad the kit was easy to install and solved the wobble without needing to tear everything apart. We truly appreciate your business and are happy it worked out so well for your project! Shawn 832-797-8219
Online ordering is easy. Great products, Fast delivery. I am very pleased with Stair Warehouse.
By Steve N.
Response from Stair Warehouse· Apr 13, 2026
Thank you for the great feedback, Steve! We’re glad to hear that the online ordering process was easy and that you were happy with the products and fast delivery. We truly appreciate your support and are grateful you chose Stair Warehouse for your project! Please call me anytime if you need anything ~ Shawn 832-797-8219
Prompt , efficient and professional - a pleasure to work with
By Michael S.
Response from Stair Warehouse· Apr 13, 2026
Thank you for the kind words, Michael! We truly appreciate your business and your feedback. We’re glad we could help with your project. Enjoy the rest of your day. ~ Shawn
Great customer service when I called.
By Michael T.
Response from Stair Warehouse· Apr 4, 2026
Thank you for your review, Michael! We’re glad to hear you had a great experience when you called. We appreciate you very much. Please don’t hesitate to reach out if we can help with anything else. ~ Shawn Stair Warehouse 832-797-85219
Great product and great service
By audrey F.
Response from Stair Warehouse· Apr 4, 2026
Thank you for the great review! We’re glad to hear you’re happy with both the product and the service. We are very thankful for you! If you ever need anything in the future, please don’t hesitate to reach out. ~ Shawn Stair Warehouse 832-797-8219
