Drop shipping scam at best
Drop shipping scam at best. Take forever to arrive, take forever to respond when asking for a refund. Then don’t issue it, have to escalate via PayPal. Product itself is unbranded crap.
By Stu
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
610 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Spyfocus is listed under Computers & Phones.
Spyfocus (spyfocus.com) has 610 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
610 approved reviews, newest moderated first
Drop shipping scam at best. Take forever to arrive, take forever to respond when asking for a refund. Then don’t issue it, have to escalate via PayPal. Product itself is unbranded crap.
By Stu
DO NOT WASTE YOUR MONEY !!!! Total waste on good money
By Ben
Today you will get all the stars and iam giving you another chance our charity has had a few issues but you have rightly corrected it.we now have spent just over 200 pounds and expect the items in a timely fashion please. We need the security do not let us down
By Jenny G.
There's an old saying that if it sounds too good to be true... Cameras are not compatible with 5g wifi, are small and would probably get blown away with a good gust of wind. Customer service is bad as they want me to pay for the cost to return them? Could go on and on but my anger and disgust is growing exponentially..
By David S.
Actually,although my buying experience was not good ....they charged me for items that I did not order. ....turning my £39 purchase into £141 worth👎they did issue me a full refund with no quibbles,so we'll done for that.👍
By George
I purchased 2 cameras on 9-Sep-23. They arrived late and then I could not get them to work. Returned them on 11-Oct-23. Went travelling until end 2023. Meantime no communication or rfund. Chased them up on 12-Mar-24 and they acknowledged receipt of returned goods and said a refund was being processed. Have been chasing since and they now say they are unable to process a refund. Paypal are unable to help since the transaction is outside their window. It is ludicrous that they are unable to refund me.
By Chris R.
Unable to set up…Spent days… useless piece. Not impressed. Not possible to return, took weeks to arrive.
By Andrea P.
Advertising clearly states this is a subscription free camera but when I followed jnstruction to start using the cameras they require a £29.99 per month subscription. When questioned the company they just offered a discount on the subscription. Beware, do not buy on the idea these are subscription free. I have returned the cameras and awaiting a full refund. Watch this space.
By D U.