SPS CommerceReviews of spscommerce.com

They are unresponsive and unprofessional. Getting through this EDI process is like pulling teeth and they always have an excuse for delays or lack of communication.

SPS is the armpit rash of 3rd party EDI services. They have a really poor testing platform, and you are guaranteed to have issues when you move to production.

If you are thinking about entering into a contract with this company, do not do it, you have been warned.

Terrible. Billing depsite saying they won't and saying they will refund, but don't.

No communication from them!! They are quick to bill you but slow to implement. I would not recommend them to anyone. Run far away from this company

The onboarding experience with SPS has been poor. The assigned technical testing resource was not helpful, dismissing our requests for support and clarification on more than one occasion. Based on our experience, the onboarding services offered by SPS are bare-bones and represent poor value for money. I have deployed EDI projects for over a decade and this has been the worst partner experience to date. On the commercial side we have also faced problems with attempted overcharges, and in this regard SPS were evasive and unhelpful.

READ THEIR CONTRACT BEFORE YOU SIGN UP! You will sign up at one price with a lengthy notice to cancel period, and then buried in their terms on their web site (that you weren't provided nor signed), it says they can raise the price without limit. They raised ours 40%. These people are pure evil. Class action lawsuit anyone? At a minimum, PLEASE submit a fraud report at ftc.gov so that they can look into this and, hopefully, sanction these fraudsters.

I used to have a great partnership with our account team @ SPS, but they seem to have gone downhill. Any type of custom mapping is next to impossible at this point. I can't get our project mgr to respond to emails, the support team takes a week to respond and is ZERO assistance. Working to get out of this contract immediately.