Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Affordable, quick reimbursement, easy to submit claims
By Lynn
Response from Spot Pet Insurance· May 16, 2024
Hi Lynn, We pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. ~The Spot Family🐾🐾
Absolutely wonderful experience so far! I’ve had my pup on Spot insurance for about a year now. Claims are quick and easy, reimbursement is fairly quick as well! Love the app and the customer service!
By Olivia
Response from Spot Pet Insurance· May 16, 2024
Hi Olivia, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
Friendly service, comforting when we were going through Boo Boo's Situation. Was so caring and understanding. We are defiantly staying with Spot!
By Christopher
Response from Spot Pet Insurance· May 16, 2024
Hi Christopher, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
Everything was so easy to use and easy to process and quick made the experience great.
By Christopher
Response from Spot Pet Insurance· May 16, 2024
Thanks for choosing Spot to protect your furry family! 🐾
Quick to get claims processed and refunded!
By Kourtney W.
Response from Spot Pet Insurance· May 16, 2024
We love hearing this, thank you for sharing, Kourtney! Wishing you and your fur family good health. ~The Spot Family🐾🐾
Preventative care doesn’t offer a lot. $25/ year towards flea and tick is negligible. Costs $35/mo for treatment. Also not willing to cover dog food prescribed by doctor for weight loss. Overall monthly premiums are too high for what they’re willing to cover
By Joe S.
Response from Spot Pet Insurance· May 9, 2024
Hi Joe, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team
Spot refused to cover preventative care from a vet visit on May 3 because my policy was renews on May 8. They offer ZERO grace period for 5 days!!! I will be cancelling my policy and advising others on social media of the lack of integrity Spot represents. ADDENDUM TO RESPONSE FROM SPOT: Customer service provided no help to address my concern.
By jodi C.
Response from Spot Pet Insurance· May 14, 2024
Hi Jodi, we're sorry your experience was frustrating. We see you've been in contact with our team and encourage you to reach out if you have any other questions.
Excellent and prompt service. I was skeptical at first but have been blown away witheir handling of my recent claims. They have a customer for life.
By Sripathi R.
Response from Spot Pet Insurance· May 16, 2024
Hi Sripathi, We pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. ~The Spot Family🐾🐾
