Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Once again Spot offered easy claim submission and prompt service
By Doris
Response from Spot Pet Insurance· Jun 3, 2024
Hi Doria, We pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
This came in serious handy when I needed to get some work done for my cat and I was refunded almost the whole bill back
By Imani C.
Response from Spot Pet Insurance· Jun 3, 2024
Thanks for choosing Spot to protect your furry family! 🐾
Rapid response time for filed claim
By Jennifer T.
Response from Spot Pet Insurance· Jun 3, 2024
Hi Jennifer, We pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. ~The Spot Family🐾🐾
Your response was so quick I love you guys
By Nancy F.
Response from Spot Pet Insurance· Jun 3, 2024
We love hearing this, thank you for sharing, Nancy! Wishing you and your fur family good health. ~The Spot Family🐾🐾
So far I’ve had no issues at all with submitting claims and getting reimbursed. I have a kitty with newly diagnosed IBD and Spot Pet Insurance has been great at reimbursing for a lot of the vet visits and diagnostics. Would highly recommend it.
By Karina R.
Response from Spot Pet Insurance· Jun 3, 2024
Thanks for choosing Spot to protect your furry family! 🐾
Spot is the best pet insurance. I never have problem with my claims. They have a best customer service.
By Jorge
Response from Spot Pet Insurance· Jun 3, 2024
Hi Jorge, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
The ease of submitting claims and the speed of reimbursement is amazing!
By Tina
Response from Spot Pet Insurance· Jun 3, 2024
We love hearing this, thank you for sharing, Tina! Wishing you and your fur family good health. ~The Spot Family🐾🐾
Cost me more to pay for the Preventative plan than I am reimbursed and the claims aren't even processed correctly. Math should be a requirement when doing this job. One of my pet's went in for Routine shots, we found out he had a fever so the doctor would not do it. I sent the claim in (for exam and antibiotics) and they took almost 2 weeks to verify that he was not a patient at my other animals vets even though I clearly stated it , they were scouting for pre-existing conditions for a fever? Clearly the claims are processed by AI first and when I called and talked to a human I got the run around and nothing but “canned” customer service responses. I have been nothing but aggravated when filing routine exam claims for my 4 pets. God forbid if a real illness or accident occurs. Do the math do not bother with the preventative, the cost these days doesn’t pan out you give them money and you give the vet, you will always end up in the red.
By Teresa M.
Response from Spot Pet Insurance· May 31, 2024
Hi Teresa, We have sent this over to our team and they will reach out to address your concerns.
