Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Great insurance! Submitting a claim is so easy as well, they also reimburse you very quickly. It’s a life saver for my wallet
By Cel V.
Response from Spot Pet Insurance· Aug 22, 2024
We love hearing this, thank you for sharing, Cel! Wishing you and your fur family good health. ~The Spot Family 🐾
Quick and easy w/ claims! I would absolutely recommend Spot Insurance!
By Grace
Response from Spot Pet Insurance· Aug 22, 2024
Hi Grace, we’re grateful for your positive feedback! Our pet insurance is designed for reliability, and you can count on us for comprehensive coverage and unmatched support~ The Spot family 🐾
Fast filing of claims with excellent customer service. We used to have Spot but our finances changed and had to leave for a short while. As soon as we could we came back and I have no regrets! The people at Spot care as much about your pets as you do and are so kind and amazing to work with and sympathetic to your situation.
By Michaela K.
Response from Spot Pet Insurance· Aug 22, 2024
Hi Michaela, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾
The person who helped me was incredibly kind and helpful.
By Janet P V.
Response from Spot Pet Insurance· Aug 22, 2024
Thank you for your wonderful review, Janet! We're proud to offer a service that aligns with your expectations. Your support is truly appreciated! ~ The Spot family 🐾
Pleased with Spot Pet Insurance so far for my puppy. We read over their recommendations for his care and discussed their suggestions with our vet. Together we have a plan of care for our puppy. Surprisingly, it was literally days between submitting our first vet visit and our Spot claim was paid.
By Laurie
Response from Spot Pet Insurance· Aug 22, 2024
We love hearing this, thank you for sharing, Laurie! Wishing you and your fur family good health. ~The Spot Family 🐾
They make it quick and easy to get reimbursed and the customer service is great! Also, I did my research and SPOT has the best coverage for the best deal.
By Kahea
Response from Spot Pet Insurance· Aug 22, 2024
Hi Kahea, We pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾
I’d give zero stars if possible. They have fought every single claim I’ve made with both my dogs tooth and nail. Their service reps have been rude, dismissive and condescending. When asking questions they talk over you and repeat unrelated information at you. The current denial of my claim is based off of definitions not included in my policy documents. I would not recommend them to anyone.
By Jordon
Response from Spot Pet Insurance· Aug 21, 2024
Hi Jordan. This is not the experience we aim to provide. Please accept our sincere apologies for any inconvenience caused. Our team is actively looking into this and will ensure your concerns are addressed promptly.
Rapid turnaround and payment on expensive care for meningitis.
By Beatrice L.
Response from Spot Pet Insurance· Aug 22, 2024
Hi Beatrice, We’re so glad you had a positive experience! Wishing you and your fur family good health. ~The Spot Family 🐾
