Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
I had a different insurance with my previous dog but Spot far exceeded them for cost, speed of payment and ease of use. I highly recommend them!
By Eileen M.
Response from Spot Pet Insurance· Oct 17, 2024
We love hearing this, thank you for sharing, Eileen! Wishing you and your fur family good health. ~The Spot Family🐾🐾
I was very impressed with the ease and transparency of the entire Spot experience, from receiving quotes to filing our first claim. Every step of the way, we understood exactly what coverage we had on our three pets, when the coverages began, and the covered amounts. And when we filed our first "wellness" claim for our puppy's initial vet visit, the submission process was incredibly simple, it was abundantly clear what documents we needed to provide, and the claim was reviewed and approved efficiently. I love that Spot really delivers on everything it promises, no hiccups or hidden "fine print."
By Rachel A.
Response from Spot Pet Insurance· Oct 17, 2024
Thanks for choosing Spot to protect your furry family! 🐾
Spot Pet Insurance is the best thing I can invest in for my dog! Being young and having a lab puppy, they always seem to get into something, and knowing that I have Sport backing me up at those vet appointments too is the best! I am so thankful for how fast they are to address a claim and the money is directly deposited right back into my account!!
By Landyn J.
Response from Spot Pet Insurance· Oct 17, 2024
We love hearing this, thank you for sharing, Landyn! Wishing you and your fur family good health. ~The Spot Family🐾🐾
Good i love ❤️❤️❤️❤️❤️❤️
By Kimberly M.
Response from Spot Pet Insurance· Oct 17, 2024
Thanks for being part of the Spot family Kimberly! 🐾
FRIENDLY AND HELPFUL CUSTONER SERVICE
By Ann A.
Response from Spot Pet Insurance· Oct 17, 2024
Hi Ann, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
Easy billing and quick reimbursement. So glad we went with Spot.
By Edward B.
Response from Spot Pet Insurance· Oct 17, 2024
Thanks for choosing Spot to protect your furry family! 🐾
easy to file a claim and reimbursements were quick
By Karen Y.
Response from Spot Pet Insurance· Oct 17, 2024
Hi Karen, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
Very disappointed with the service. I took pet insurance and platinum care plan for my pet in year 1 and the day of renewal, I cancelled the platinum care and the app let me cancelled effective that day itself and so I called them to check on the prorated refund since it was day1 after renewal and the agent on the call confirmed it. I never received the refund and upon calling multiple times they finally answered saying they are not returning the money back. They kept a full month fees for 1 day of platinum care and they don’t give a damn about service. I am definitely taking my business elsewhere.
By Naga A.
Response from Spot Pet Insurance· Oct 15, 2024
Hi Naga, we’re very sorry to hear this was your experience. we have sent this over to our team and they will reach out directly to address your concerns
