Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Always e-mail me promptly when they are working on a claim and when it is completed.
By Cookie
Response from Spot Pet Insurance· Oct 13, 2025
We love hearing this, thank you for sharing! Wishing you and your fur family good health.
Reviewed and processed claim timely. Fair and quick reimbursement.
By Nicole
Response from Spot Pet Insurance· Oct 13, 2025
Hi Nicole, we’re so glad you had a positive experience! Wishing you and your fur family good health.
Hard to navigate website. Should have a section for “other” so that clients can better explain why they are submitting a claim as some of the listed reason’s doesn’t seem to apply. Customer Service Rep was great however, the explanation given for questions asked didn’t really make sense when requesting mental information 2 years ago, when a claim for submitted/paid and that information wasn’t required.
By Vicki
Response from Spot Pet Insurance· Oct 13, 2025
Hi Vicki, thank you for your feedback. We are always looking to improve and will take your comments into consideration.
I m pleased with Spot pet insurance. Very easy to file and quick processed to submit the claims and got my money back pretty fast.
By Aekyong G.
Response from Spot Pet Insurance· Oct 13, 2025
Thank you for your wonderful review, Aekyong! We're proud to offer a service that aligns with your expectations. Your support is truly appreciated!
The process to make a claim was very easy to understand and it was reviewed quickly.
By Bethany
Response from Spot Pet Insurance· Oct 13, 2025
Hi Bethany, we’re so glad you had a positive experience! Wishing you and your fur family good health.
Not worth paying so much for when you don’t fully reimburse for the standard issues that happen multiple times a year or when we provide medical notes that say why our pet needs medication or procedures. Ie getting fecal test when our pet had diarrhea for a week wasn’t covered because they already had a fecal test this year.
By David G.
Response from Spot Pet Insurance· Oct 13, 2025
Hi David, we’re very sorry to hear this was your experience. If you want to provide additional feedback or get more details about your claim, please do reach out: 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
Simple process and fast reimbursent
By Sil
Response from Spot Pet Insurance· Oct 13, 2025
We love hearing this, thank you for sharing, Sil! Wishing you and your fur family good health.
Spot pet insurance has been a blessing for me and my family. I would recommend Spot to anyone looking for pet insurance. Thank you.
By Erin
Response from Spot Pet Insurance· Oct 13, 2025
Hi Erin, thank you for taking the time to share your positive experience with us! We're dedicated to offering reliable pet insurance, and we're glad to see it's making a difference. Your support keeps us motivated! 🐾
