Spot Pet InsuranceReviews of spotpet.com

After I mentioned to the agent to verbally slow down a bit he did great but these agents read through this stuff all day day in and day out and so that people can absorb things better, I believe it would be best for them to speak to customers a bit slower and try to get the feel of it better and read as though they are actually speaking but not reading and to EXPECT the customer to respond more with questions between each thing that has been explained, not that they need to give much longer silence between each statement but in their minds,BE PREPARED to stop speaking more often to just allow a second or two for the costumer to react with a question about what was just explained. Otherwise he was great, understanding and friendly.

Problem with a claim. Because my dog was given a medication as a pup for fireworks, they said his condition was pre-exising when now he has to take trazodone on a daily basis for anxiety. A preventative for fireworks doen't consitute a pre-existing condition. Now I can only contact Spot ins. people in the philipines. they hire all their calls out to Phillipines. Can't reach anyone.

I've had Spot insurance for my two cats (Reston & Randal) for a few years, but this was the first year I had to submit a number of claims for both cats. For the majority of my claims, I've had no issues submitting them through the online portal. The review process has never taken too long, and I've had no issues receiving reimbursements. The claims I've submitted have been for one cat's GI issues, which resulted in frequent vet visits, tests/procedures, prescription medications, and prescription diets. He has since stabilized and we were able to switch to a non-prescription hypoallergenic diet. My other cat needed to have most of his teeth extracted due to gingivostomatitis. Despite the number and complexity of these claims, I rarely needed to contact customer service since everything was handled through the member portal, and I had no issues with the process. I wanted to write a review now because I did have a slight issue with my latest claim, but Spot helped me resolve it. Only one of my cats (Randal) has the wellness plan add-on because he now needs more regular teeth cleanings. After both cats had their annual wellness visits, I had trouble logging into the member portal and submitted Randal's wellness claim by email. Unfortunately, the claim was incorrectly applied to Reston, who does not have the wellness add-on, and was subsequently denied. I called Spot's customer service, and the representative was very helpful. She said she would reopen the claim and correct the issue. It hasn't even been a week since that call, and I've already received notice that the claim was applied to the correct cat and my reimbursement is on the way. I've compared the costs of Spot with other pet insurance companies, and for me, Spot has been the most affordable. They've also been incredibly helpful in offsetting my vet bills when I've needed to submit claims.

So far, I'm happy with the service. The claims department is quick, and so is the refund process.

Wonderful experience

SPOT has been such a support with my older rescue dog. They clearly separated pre-existing conditions from new ones, and unfortunately he ended up with a fair amount of complex new ones. It was well worth my monthly fee. They are very quick with processing. They stayed with me through the end, and I am very thankful for having a policy with them. I gave them 5 stars when I first got my dog, and just wanted to give them props again. I had 2 other pet insurances prior to SPOT that were terrible. SPOT truly is a 5 star company.

They take forever to pay out claims and it’s ridiculous. It’s very expensive too

Extremely unresponsive on managing an outstanding claim.