Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
We've been using Spot for a couple of years now. We had our first claim a couple of weeks ago and the process was fast and easy. Everyone was also very friendly, though most of the process was automated.
By S B.
Response from Spot Pet Insurance· Dec 31, 2025
Hi there, We’re so glad you had a positive experience and got your pet the help that they needed! Wishing you happy wags!❤️🐾
Makes claims so simple and pays very quickly. Highly recommend.
By Karen I.
Response from Spot Pet Insurance· Dec 31, 2025
We’re delighted to hear about your positive experience with our pet insurance, Karen! Thanks for choosing Spot to protect your furry family.🐾
I wanted to get pet insurance for my dog. This dog isn't two years old and is perfectly healthy. It's a Yorkie. This our second Yorkie. The last one lived 16+ years. She lost her teeth because of gingivitis. All we had to do is mention to our current vet that our prior Yorkie lost his teeth and we didn't want it to happen to the new dog. Suddenly the new dog has a preexisting condition. What a bunch of crap. But after all they are an insurance company that doesn't pay. What a surprise.
By Scot W.
Response from Spot Pet Insurance· Dec 31, 2025
Hi Scot. We understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
Excellent! Proceeded quickly!
By linda S.
Response from Spot Pet Insurance· Dec 31, 2025
Hi Linda, thanks for choosing Spot to protect your furry family! 🐾
Do not waste your money. They won't reimburse you. I've wasted so much money on monthly payments for no reason. Cancel your policy immediately. It's worthless.
By Tonya R.
Response from Spot Pet Insurance· Dec 31, 2025
Hi Tonya, we are sorry to hear you are not happy with your coverage and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
You are asking me for a review for a payment that you say was mailed to me on Dec 5th and I still haven’t received the check. I called and was told to wait for 30 days! This is completely unacceptable.
By Kay Maclee C.
Response from Spot Pet Insurance· Dec 31, 2025
Hi Kay. We understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
The app is easy to use. Claims are processed quickly and payment can be made directly to my bank account.
By customer
Response from Spot Pet Insurance· Dec 31, 2025
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
Compensation was quick. My dog had to have surgery at a massive price. Spot Pet reimbursed me a portion of it quickly once I submitted the documentation. The reimbursement was for a little less than a third of the total cost.
By william B.
Response from Spot Pet Insurance· Dec 31, 2025
Hi William, We’re so glad you had a positive experience and got your pet the help that they needed! Wishing you happy wags!❤️🐾
