Fast claim responses
Fast claim responses. One of the best pet insurances I’ve had.
By Patricia
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Fast claim responses. One of the best pet insurances I’ve had.
By Patricia
The process is easy and you are kept informed along the way.
By Lisa
Great pet insurance!
By Ebony H.
I like that each time I submit a claim for my dog expenses, Spot Insurance responds back to me in a timely manner. Also, the refund amount is sent to me as soon as the claim is approved in a one to two day timeframe. I am very happy that I have Spot Insurance and I will recommend them to other pet owners.
By vjohnson
Easy application and quick response.
By David W.
Quick turn around time for claims
By Rob
The app is great as is the option for direct deposit. Overall processing is slow. Started a claim with the appropriate emergency vet paperwork on a Tuesday (day after visit). Had to wait at least a week only to be told needed pet’s vet records going back almost 2-years. Thankfully my vet provided to me same day which I provided to SPOT the day I was notified of the request. Then had to wait another week for the claim to finally be approved before the payment was initiated. The whole process took 2.5 weeks, with me providing immediate appropriate documentation, which seems notably longer than it should for a legitimate claim which I know this policy covers.
By MetalMike
Quick and easy to submit a claim response time is great Explanations are clear to understand
By Tina T.
Response from Spot Pet Insurance· Oct 22, 2026
Thanks for choosing Spot to protect your furry family! ❤️🐾