Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
It was an awesome experience I didn’t have to reevaluate my bills that I had turned in. They just paid me back what they were supposed to pay me and it was wonderful.
By Debbie Lockhart L.
Response from Spot Pet Insurance· May 22, 2026
Hi Debbie, we're so happy to hear we could provide such a wonderful and seamless experience for you! Thank you for sharing your positive feedback.
Spot is super easy to use. Its easy to put in a claim and to upload files. They are very quick to respond and to deposit money. The customer service is very easy to get through to a human.
By Carolyn S.
Response from Spot Pet Insurance· May 22, 2026
Hi Carolyn, we're so glad to hear you find our service easy to use and appreciate our quick responses! Thank you for sharing your positive feedback.
Spot is always there for any questions and the process is pretty fast ,this is my 1st insurance experience and would do it again ,
By Karen St J.
Response from Spot Pet Insurance· May 22, 2026
Hi Karen, we're so glad to hear about your positive first experience with us! Thank you for sharing your kind words.
Submitting a claim is easy via the mobile app. If they need more documentation, they send you a link to upload directly marking the experience user friendly.
By Christine V.
Response from Spot Pet Insurance· May 22, 2026
Hi Christine, we're so glad to hear you found our mobile app easy to use for submitting claims and uploading documents. Thank you for your positive feedback!
I would say I could have spent less without the insurance. They covered practically nothing so when you pay the entire year up front and they hardly covered any of the visits. I would say look for a better insurance company.
By Ruth P.
Response from Spot Pet Insurance· May 27, 2026
Hi Ruth, we’re very sorry to hear this was your experience. If you want to provide additional feedback or get more details about your claim, please do reach out: 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
Awesome !!!!
By Virginia
Response from Spot Pet Insurance· May 20, 2026
Thanks for being part of the Spot family, Virginia! 🐾
It sure seems that you cover little to nothing. I thought that when we got past just the typical preventative visits (they pay like 25% or less) I'd be better compensated but that is not the case. Disappointing especially given the high rating of this insurance. They responded to this and told me to check my coverage. Sure I'll go and check every possible thing that might happen to either of my two dogs. I'll get right on that!!
By John F.
Response from Spot Pet Insurance· May 20, 2026
Hi John, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team.
Very easy website to navigate and review policies and claims.
By Jane
Response from Spot Pet Insurance· May 20, 2026
Hi Jane, we are so glad you found our website easy to use, thank you for choosing Spot!
