SpinLife.comReviews of spinlife.com

I was so nervous about calling in as I hate being on the phone but Bev made everything so easy.

My order was 4 days behind schedule and as a wheelchair user I need my stuff on time.

The explanation for all the add ons was easy to understand.

I have dealt with SpinLife in the past and had a great experience both times. They are very prompt with processing and delivery and very helpful if you need to call them

I just learned about SpinLife. What a great website; my item was super easy to locate and order. Shipment was very fast.

Seth did a great job finding me the part I was looking for.

I am so very angry. I provided detailed information as to my needs. The salesperson assured me she knew best and told it would work for my wheelchair. Well after waiting almost a month, got it installed a 90-minute ride from my home, and get back home, the wheelchair does not fit. I have contacted them and they have not taken responsibility. They offered to return and charge me 20% plus almost $400 freight. The lift install has put holes in my vehicle with screws and they cut the molding to put the lift in without my permission. Who pays for the damage to my brand new vehicle if it is taken out. It was not my mistake, it was theirs. I used to have great respect for spinlife, but this experience has ruined it. I desperately need a device that will work with the lift now. I asked them to provide, and they ignored me. Lot of back in forth to get nothing. I now have to seek legal advice because they will not do the right thing on their own. When you sale to the disabled population you would think the service would be optimum. UPDATE: Thank you Ms. Julia for your responsiveness. After back and forth a week Ms. Julia from the corporate office call me Thursday, we made a agreement and on Monday she delivered. This is how it is supposed to work. I will move them from 1 star to 3 star.Update2: A one star again. The fix is not a fix. The cheap way does not fix it. Ms. Julia sent me a scooter., but it does not work at the doctors, at the restaurants, .etc. For walking people it would work but not for my current state. Also it is to big for the lift and cumbersome to make work I need a power chair. That is what works for me. I purchased the lift to work with my power chair. Please help.

Everyone quite professional and knowledgable, and polite