Spencer'sReviews of spencersonline.com

I ordered a backpack from the website on a Friday. I paid for Overnight shipping which "estimated" it arriving on the following Monday. The shipping cost was almost as much as the backpack. I understand with the weekend it's not going to be exactly overnight. Get order confirmation, stating that it has shipped, but no tracking available yet, Cool. Monday arrives, no backpack. Get an email with a tracking number. It hasn't even been dropped off with a carrier yet on Monday. Finally ships on Tuesday, expected arrival on Thursday. So 6 Days is overnight now, hmm. I contact Spencer's Customer Service to request a refund on the shipping charges and get told the shipping is expedited once the warehouse processes the order. If its late after that you need to contact Fedex, its not Spencer's problem. Sorry No Refund. FedEx? Why does my shipping tracking number take me to the USPS tracking website? Also it shipped Tuesday and is scheduled to arrive Thursday? How is that Overnight? So basically it will ship when they get around to it, when they feel like it. DO NOT PAY FOR ANYTHING OTHER THAN STANDARD SHIPPING. Take the free shipping if available. They can get away with what is essentially False Advertising by the inclusion of the "Estimated" in the Delivery Date. It's underhanded and borderline criminal behavior, and bad customer service. A complaint for USPS, my package was an hour away from my house on Wednesday, so It could have been here "Overnight" technically, but now its in Tulsa, Oklahoma for some reason....., so it looks like Thursday it is....maybe.

Place sucks. Can’t even get a nose ring that will close once it’s in ur nose. They charge way to much for stuff that doesn’t even work.

Had the best experience today at the Spencer’s in The Woodlands, TX mall. Two employees who were absolutely friendly and helpful. I told them my needs on some items and they educated me making me completely comfortable and we laughed some. Not often a company has such helpful employees these days but Spencer’s has at least 2. So, I would like you to please give Becka and Dillion a great big thank you for a job well done.

Scream for boobies

I'm not sure where to start. Never will order from this company again. Merchandise is taxed and shipped separately. So charges are debited from bank separately. They apply a temp credit hold in the amount of the total balance of order. Separated transactions posted on my bank account several days apart from each other. If I had not been on my game with my bank transactions this would have easily caused me to over spend and go nto a deficit. I give their customer service a 50 out of 100. The 1st rep I spoke to about this confusing process was unconcerned and gave me the feeling I was taking up her time. The 2nd rep I spoke to about same delima concerning when will all associates charges ever clear my bank account, was more polite but gave inconsistent info and didn't leave me with the impression he knew his job 100%. I have no confidence in this online vender.

I wish there was an option for zero stars. Hands down the worst online buying experience I've ever had. Ordered two items that their website stated were "In-stock". I payed using PayPal and was charged immediately. The following day received an email that they have cancelled the order because items were in fact out of stock. The email stated you haven't been charged. That was a lie. I've exchanged 6 emails over the past 8 days, each one I'm being told allow 3-5 days for your refund. Still haven't received my money after 8 days. Spencer's Gifts are thieves, don't shop with them.

I bought a silicone back scrubber this January n because, I have a torn rotator cuff, I couldn't use this scrubber at all. So, I contacted the seller Spencertoysusa n he responded immediately n was very apologetic, also assured me that I would get a full refund! That made me feel great that he understood my situation. This is what I call "Excellent Customer Service"

I placed an order on 12/30/2022 at 11:00 pm(MST) , I expected overnight shipping as that is the option I chose to get the order 1/1/2023 or Monday at the LATEST. I paid $45.00 in shipping cost for this to be overnight. It is unbelievable and unacceptable to come find out it will take 4 days for the item to arrive. The whole reason i ordered specifically from their site is because this item is hard to get something overnight. I pay for overnight, I expect to get. Idc if your FAQ's say you don't ship on Saturday and Sunday, you should;ve not made overnight available (p.s I didn't know this till after ordering and contacting customer service)Overnight in my book, means priority. I feel ashamed that I had filled out a survey recommending this place and giving 10/10 across the board, however things have changed and left a sour taste in my mouth. You see, when something is expected and doesn't go the way its supposed to, there needs to be an alternative to resolving this matter. They gave no a zero flying bird to even try to. They choose to go with fed ex carrier for the minimum price because the holidays and their company wanted to save and make more money(makes sense). I WITHOUT A DOUBT did not pay the cost of overnight to have this item get to me on Wednesday. I should expect overnight for the price I paid. Your company should expect me to expect that standard and to provide that service at any cost or find a resolution. it is not silly of me to expect that. I requested a refund and contacted support numerous times, they failed to refund the overnight shipping I paid for. What a joke. I filed a complaint with the BBB because I will not let them continue to scam people like this.