Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
323 reviews
SpellboundWigs.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Spellbound Wigs, we believe that wearing alternative hair should be an exciting and joyful experience no matter your journey. Our mission is to empower women to look and feel beautiful, and we offer many options that help you do just that. Whether you are seeking alternative hair solutions due to hair loss or just jumping on the celebrity fashion trend, we want to help you look and feel your very best. For those suffering from hair loss, we understand. We are here to help you navigate the world of alternative hair and find solutions that will make you feel more confident. We are here to guide and teach you so that you can get the most out of your experience and we pride ourselves on offering the best customer service in the 505 and beyond! It is our privilege to serve you.
SpellboundWigs.com (spellboundwigs.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
323 approved reviews, newest moderated first
Easy purchasing process, safe payment methods, fast shipping, and excellent prices.
By DLedbet
Response from SpellboundWigs.com· Mar 12, 2023
Thank you so much for the feedback and for your business! We appreciate you so much!
Nice selection and excellent customer service.
By Jill G.
Response from SpellboundWigs.com· Mar 12, 2023
Thank you so much for shopping with us!
The customer service was WONDERFUL, but the return policy is terrible. The Ellen Wille Touch wig I received must have been defective. I received it with 2 platinum streaks of hair in the front only of a very brown wig. When I tried to return it for a full refund, I was told because I tried it on and ran my fingers through the front of the hair (which I did to get the hair out of my eyes), it was not returnable. I turned around and bought the same wig from wigs.com, which has a wonderful return policy, but received a perfect Touch with muted blonde streaks from them. Needless to say, I won't be shopping at Spellbound again unless I already have tried on a wig elsewhere and am POSITIVE I won't need to return it. PS As mentioned in my review of the product, an exception was made by Spellbound and I received a partial refund at least; this is why I rated the customer service as wonderful, but the return policy not.
By Ds V.
Response from SpellboundWigs.com· Mar 9, 2023
I'm so sorry you feel this way. We strive to make returns as quick and easy as possible and we process returns all the time for our customers with no problems. Sadly, we cannot accept returns that show wear or have been modified in any way, however it does look like we did make an exception for you, investigated the issue with the manufacturer, accepted your return, refunded you, and we will donate the piece to someone in need within the community.
Great on the spot help and guidance. Sherri is terrific. She really cares. Thanks for all you do!
By Dena
Response from SpellboundWigs.com· Mar 6, 2023
Thank you so much Dena, it's my pleasure always! Thank you for your trust!
shipment was fast and arrived as ordered
By Diane Hale M.
Response from SpellboundWigs.com· Mar 6, 2023
Thank you so much for shopping with us!
Very fast service! Great deal! I am a long time Raquel Welch wig wearer and tried Gabor in same Shaded Biscuit. Happy with this purchase overall. Will recommend to my wiggy friends and those I am still trying to convince to try a wig.
By Patsy C.
Response from SpellboundWigs.com· Mar 6, 2023
Yay! We love a great deal around here! I'm glad you're happy. We look forward to serving you again in the future.
The knowledge of products and customer service from Sheri can't be beat! She is so helpful with color, size, types of wigs abd learns your preferences. I have bought 4 wigs from her and will continue to do so.
By Jenell C.
Response from SpellboundWigs.com· Mar 6, 2023
Thank you so much for the kind words. Thank you so much for your business!
Quick shipping, beautiful merchandise. Very pleased!
By R. D.
Response from SpellboundWigs.com· Mar 6, 2023
I'm so glad to hear that you are pleased! Thank you for shopping with us!
