Spee Dee Delivery Service, Inc.Reviews of speedeedelivery.com

The package said it was delivered and left at garage door. There is no garage attached to this apartment complex. Horrible delivery service and horrible customer service. Don't use this service if shipping in the Des Moines/Ankeny area. And forget about filing a claim for reimbursement. You'll quickly learn it's your fault for even choosing Spee-Dee Delivery. They blame the vendor and the vendor proves they picked up the package. Pay the extra money & use Fed-Ex or UPS. Atleast you'll be able to track your package which is hit and miss with Spee-Dee due to the fact they have way too many packages to keep track. This will be your first red flag of shoddy service and a company unable to provide a promised service.

Horrible company. Joke of an operation. Used them to ship bike frame from Minneapolis to Rochester. For the pickup, first leg of trip, they never showed up to grab package, had to call and re-create the order, as if it was never even registered/processed in the first place. They then grabbed it and of course it wasn’t 1 day delivery, took 2 days, whatever. Time to ship the package back from Rochester to Minneapolis, call and set up the order. Next day they don’t grab package, next day they still don’t get it, so I call (this is all while I’m on vacation in Tokyo now and have to spend the precious late hours of my night on hold for 30+ minutes to reach them after they open their phones at 7am in the states.) Then just my luck, it’s now Saturday, then Sunday, I learn they don’t operate (or at least don’t take calls on the weekend) so now we’re 4 days post order and package has not been picked up, thought without a doubt I’d come back from this 10 day trip to my bike at home, nope. Monday night I was never able to get a hold of someone, tried 3 times and was on hold for 30+ mins each time, then once it was my turn the call would disconnect. Just gave up. Tuesday after returning to the US, called and they seemed to not even have the order in their system… So they “re-did” it, or added the order or whatever, and boom, it gets picked up next day! Great! But wait, 3 days later now and I still don’t have my package, where the hell is it!? Go through customer service hell again and they say, “yeah, looks like it hasn’t been delivered, the weekend is coming up so you might not get it until Monday.” They already charged me too. This has been like a ransom ordeal, pulling teeth, babysitting a company that has no business existing. Pissed off.

Very dissatisfied with this company and to top it off, they lied to me. Spoke to customer service rep Josh regarding a package that was marked as delivered but was no where to be found. I was put on hold while he checked with the driver. When he came back, he assured me that the package had been delivered to my address and left on a door mat that said "Welcome". My door mat doesn't say "Welcome" on it.For some odd reason, he laughed about that. That was lie number 1. Then Josh said that the driver said he knocked on my door but I was home all day and never heard a knock because he didn't knock. That was Josh's lie number 2. Still insisting the package had been delivered then said maybe a neighbor stole it. My neighbors don't do that and never have. The package arrived 5 hours after my very frustrating conversation with Josh. So in fact he did lie and the Speedee delivery driver lied too. They didn't deliver the package when they said they did. I hope to never do business with them again. Not professional or reliable.

Package of food put on their truck on 19 August at 9:14am and marked out for delivery. No delivery, no follow up - nothing. Contacted their customer service and they were a bit taken aback - words to the effect of “that is strange”. Now 20 August, 1:02pm and still nothing. Rapid City SD area.

We have been a regular shipped with Spee-dee for the past 10 years. Their service has been great up until this year. We have daily pickup service with them and now use their new web based Ship-It software to print labels. With the new software, their prices went up and their service went down. We used to count on them meeting their schedule with overnight deliveries to Chicago which is about 70 miles away. On June 30th we shipped an expensive package to a business in Chicago and as of July 15th, they have not even tried to deliver it. I have called customer service twice. They are really nice but have not answers other than they are really busy trying to deliver packages. Tracking has shown it in Aurora or N. Aurora nearly ever day since July 2nd. But never out for delivery. Just checked on another late (1 day) Chicago area delivery and it was delivered after 10 days. This is the end of the line for our business relationship with them. Bye, bye Spee-dee. Hello Fedex. You get what you pay for.

Worse experience ever cost me money customer service guy took 35 mins to answer and was a prick. Not helpful at all

takes spee-dee to deliver a package 1 eek plus for a 8 hout trip ot so speedy ae they

This so called delivery company was paid to deliver an axle to my boat trailer repair guy 3 weeks ago. It was only 125 miles away. Turns out, they’ve lost the axle. Have they offered to find another one and deliver it? No. Have they offered to return delivery fees? No. Do not use this company for any reason.