Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
439 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to design the best possible shopping experience and offer affordable - and adorable - wedding and event supplies to transform an ordinary venue into a lovely and beautiful celebration. We launched in 2013, and we’re part of Proximity Group™, an American-owned manufacturer and online retailer (and proud member of the Better Business Bureau). Our items are crafted for quality, priced affordably—often less than rental prices—and delivered fast and free. We are a dedicated team of designers, product specialists, and customer service staff who are passionate about making your wedding or special event magical and memorable. Whether you shop eBay, Amazon, or on SparklesMakeItSpecial.com, you’ll find simple-yet-elegant supplies for weddings and events. Come check us out today - you’ll love our selection!
Sparkles Make It Special (sparklesmakeitspecial.com) has 439 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 6 reviews with 1 star · Clear filters
Material shredded when pulled off the spool. Waste of money.
By Melanie ..
Response from Sparkles Make It Special· Jan 21, 2021
We're sorry to hear of the issue with your purchase. We have fully refunded the order.
Contacted customer service, followed with a picture that they asked for. I ordered color gold, item was yellow. They said that's what they call gold. Sent it back have not received my refund yet.
By Guest
Response from Sparkles Make It Special· Oct 9, 2019
We apologize for the delay in the processing of your refund. We issued a full refund for the returned item on 8/28/19.
I am an unsatisfied customer. I placed the order and for some reason the item was sent back as undeliverable and a refund issued. Meanwhile I had been waiting for over two weeks to receive the item. I finally sent an email inquiring whether there was a problem and found out at that time about the non-delivery and refund. The address for delivery was an office building that is open 25 hours/8 days a week, there is no reason that this item should have been undeliverable. We have a whole department devoted to deliveries and mailing services that deal with hundreds of packages a day. Now, because I still need the item, I have to find it from somewhere else as I will not be ordering from you all again.
By Unsatisfied C.
Response from Sparkles Make It Special· May 6, 2019
Our shipping partner for this order was the USPS. The USPS generally requires the business name on non-residential deliveries and this may have been the reason the package was returned as non-deliverable. We are sorry to hear about your negative shipping experience.
For some reason I still have not received my shipment. Please send me the confirmation number so that I can track it before it gets returned again. Thank you.
By Mary A.
Response from Sparkles Make It Special· Apr 20, 2018
We apologize the shipper found the order had an "insufficient address - missing apartment number". The package was returned and your order fully refunded. We are sorry for the inconvenience.
No. A 1 rating means to me that the product was poor quality, color wasn't as pictured and I couldn't use it how I intended.
By Yvette H.
Response from Sparkles Make It Special· Oct 25, 2017
Thank you for your feedback. We see multiple items were purchased on your order. We certainly strive with our customers to make sure we correct any issues with our items. We apologize for this experience.
I ordered pink linen napkins from the site. They look just like the color in the picture on line. I also ordered gold and that's not what was sent to me. The gold is a tacky Orange color nothing like the picture online. I called Friday to get a return Label and was told it would be emailed to me right then. I have never received it and called yesterday many times after 1 pm my time in Florida. All I got was a recording to say go to the website. I did that yesterday twice and still have received to reply. Now I have to shop online at another site to get the correct gold napkins while trying to return the ones that were sent to me that are clearly not anywhere near what the picture says on online!!!!!!
By Cheryl L.
Response from Sparkles Make It Special· May 3, 2017
We issued a return label on the day you called. We apologize if you were unable to receive it. We do show it was used and we have received a return. We are processing a full refund for you. We have also pulled our "gold" napkin product to review the coloring. We thank you for the product feedback.
