SoylentReviews of soylent.com

I bought Soylent because years ago I remember the ingredients being decent. However, after buying it recently, I realized that this formula is filled with natural and artificial ingredients. I tried to cancel the first order, however, I got no response to that attempt. When I tried to cancel the subscription from my phone, the button to cancel didn't even work! I had to cancel from my PC. It's really sad what happened to Soylent. I am staying away from Soylent now.

CONSUME THE DAILY SOY -omoriboy

While the food eventually got sent out, I contacted this company several times to check the status of my order and inquire about some questions. After 3 attempts and emailing their customer service email and trying to start a chat with the Soylent team where on the label is says “Talk to us!” - I still haven’t heard back. Yet after 3 attempts to reach out, they have yet to reply. Doesn’t seem like an approachable company at all, I just wanted some help.

Very poor experience. I placed an order by mistake and I have sent a lot of mails on the same day when I placed the order please cancel this order I did not need this order but they didn't cancel the order. Order Id= #1697408

Their Soylent drink has caused me moderate health issues. The maltodextrose in the drink has completely decimated the microbiome of my gut, and this has resulted in effects that I'm still trying to reverse months later. I asked for a refund on a subscription that I thought I had cancelled, and they refused. Avoid Soylent.

Took my money then ghosted me. I purchased several products which still have not shipped, no follow-up from support, no communication, no solution. Buyer beware.

Terrible customer support I placed an order, and it was delayed. I was leaving the country the next day for 3+ months, so contacted the support to redirect the package back to their warehouse. I got a "reassuring" reply from the "customer support", saying that I should not worry, because my package would be delivered soon.

I've been drinking Soylent for years. I've always enjoyed it. I think the company name is funny and I genuinely enjoy the taste and convenience of their product. Unfortunately, I've just gotten to the point where I'm over it. It was probably about 2 years ago when they just suddenly quietly shrunk the bottle size while the price changed the same, as though they expected no one would notice. Shortly after, Soylent was pulled from the shelves of the only store near me where I knew it was sold. I mostly just order online, but I was always bothered by the fact that there are some flavors that there appears to be simply no way to try without buying an entire case online. Their store locator does not allow you to choose a distance range but shows NO stores "near me" that sell original or Cafe Chai flavors. When asked about it, customer service offered no solutions and kept trying to point me towards the Store Locator I already told them I used, and services like AmazonFresh that aren't available in my area (when they clearly have access to my address to know that they're sending links to services that aren't offered here). It was over a year ago when I suggested that there be customizable boxes or at least some way to buy individual bottles. I understand that consumer suggestions are not guaranteed to be granted, but I have years of marketing experience and have seen plenty of other companies successfully offer customizable subscriptions. I knew it would be helpful to other customers as well as the company itself. I don't know if anyone who could do anything about it ever actually got wind of my suggestion. At the very least, they could have made sure that all of the flavors they sell were available in a variety pack - even if you have to purchase multiple different variety packs to try them all. Either way, they added a misleading widget to the "manage subscription" page that makes it look like you can add an individual bottle to your next box. It actually is supposed to add a case of that flavor, but it gave me an error message when I tried to use it. When I emailed customer service about it, they added over $80 worth of product that I did not want to my next order without asking me first. In my conversation with the customer service representative, there were multiple instances of them not reading what I said before replying and thus giving irrelevant or unhelpful responses, or ignoring questions completely. The entire conversation was unhelpful and accomplished nothing. I really don't have any major anger against Soylent or anything like that, but I just got to the point where all the little disappointments added up and made me decide it wasn't worth it any longer. I like Soylent, but I'm probably going to avoid buying it until I see some evidence that they care about subscribers and making sure that their product is actually available to the people who want to try it. For now, I'm trying Huel. Ordered my first box and it came 2 days later (faster than Soylent's shipping, lol). Huel's ready-made beverage is actually more expensive, but the bottles are much bigger and the product actually appears to be better for you. Huel doesn't appear to have customizable boxes either, but ALL of their flavors are in their variety box, so they're not making consumers buy an entire case of a specific flavor just to try it. That seems like a no-brainer to me.