SoylentReviews of soylent.com

While the food eventually got sent out, I contacted this company several times to check the status of my order and inquire about some questions. After 3 attempts and emailing their customer service email and trying to start a chat with the Soylent team where on the label is says “Talk to us!” - I still haven’t heard back. Yet after 3 attempts to reach out, they have yet to reply. Doesn’t seem like an approachable company at all, I just wanted some help.

I've been drinking Soylent for years. I've always enjoyed it. I think the company name is funny and I genuinely enjoy the taste and convenience of their product. Unfortunately, I've just gotten to the point where I'm over it. It was probably about 2 years ago when they just suddenly quietly shrunk the bottle size while the price changed the same, as though they expected no one would notice. Shortly after, Soylent was pulled from the shelves of the only store near me where I knew it was sold. I mostly just order online, but I was always bothered by the fact that there are some flavors that there appears to be simply no way to try without buying an entire case online. Their store locator does not allow you to choose a distance range but shows NO stores "near me" that sell original or Cafe Chai flavors. When asked about it, customer service offered no solutions and kept trying to point me towards the Store Locator I already told them I used, and services like AmazonFresh that aren't available in my area (when they clearly have access to my address to know that they're sending links to services that aren't offered here). It was over a year ago when I suggested that there be customizable boxes or at least some way to buy individual bottles. I understand that consumer suggestions are not guaranteed to be granted, but I have years of marketing experience and have seen plenty of other companies successfully offer customizable subscriptions. I knew it would be helpful to other customers as well as the company itself. I don't know if anyone who could do anything about it ever actually got wind of my suggestion. At the very least, they could have made sure that all of the flavors they sell were available in a variety pack - even if you have to purchase multiple different variety packs to try them all. Either way, they added a misleading widget to the "manage subscription" page that makes it look like you can add an individual bottle to your next box. It actually is supposed to add a case of that flavor, but it gave me an error message when I tried to use it. When I emailed customer service about it, they added over $80 worth of product that I did not want to my next order without asking me first. In my conversation with the customer service representative, there were multiple instances of them not reading what I said before replying and thus giving irrelevant or unhelpful responses, or ignoring questions completely. The entire conversation was unhelpful and accomplished nothing. I really don't have any major anger against Soylent or anything like that, but I just got to the point where all the little disappointments added up and made me decide it wasn't worth it any longer. I like Soylent, but I'm probably going to avoid buying it until I see some evidence that they care about subscribers and making sure that their product is actually available to the people who want to try it. For now, I'm trying Huel. Ordered my first box and it came 2 days later (faster than Soylent's shipping, lol). Huel's ready-made beverage is actually more expensive, but the bottles are much bigger and the product actually appears to be better for you. Huel doesn't appear to have customizable boxes either, but ALL of their flavors are in their variety box, so they're not making consumers buy an entire case of a specific flavor just to try it. That seems like a no-brainer to me.

Love soylent now after the week of hell to get used to it.