Timely service
Timely service. Customer Service Response to calls.
By George
Response from Sourgum· Oct 16, 2024
Thank you, George! We look forward to serving you again.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
523 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.A single partner across every location ensures issues are resolved quickly andchanges are handled without operational disruption, all backed by coordinatedexecution and accountability.Order OnlineGet PricingA little more about us:Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.For more information, visit sourgum.com.
Sourgum (sourgum.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
523 approved reviews, newest moderated first
Timely service. Customer Service Response to calls.
By George
Response from Sourgum· Oct 16, 2024
Thank you, George! We look forward to serving you again.
All around is was a great experience, my only issue was that I should have been notified of my box being overweight and told of the overage before I was billed. Seeing the charge was a surprise,other than that ,all good
By Bob
Response from Sourgum· Oct 24, 2024
Thank you for the good review and feedback, Bob! We are always striving to improve our processes and share this with the appropriate parties internally.
I recently used Sourgum Waste for a dumpster rental and was extremely impressed with their service. From start to finish, everything was seamless and professional. On-time delivery and pickup: The dumpster arrived exactly when they said it would, and the pickup was equally prompt. No waiting around or missed appointments. Professionalism: The drivers were courteous and efficient. They placed the dumpster exactly where I needed it and took care to avoid any damage to my property. Easy to work with: The entire process, from ordering to payment, was straightforward and hassle-free. I would definitely recommend Sourgum Waste to anyone in need of waste removal services. They are a reliable and efficient company that makes the entire process a breeze.
By Charles
Response from Sourgum· Oct 15, 2024
Thank you so much for the glowing review, Charles! We're thrilled to hear everything went smoothly and that our team delivered a seamless and professional experience. We appreciate your recommendation and look forward to working with you again!
On time and followed the instructions.
By Bernadette
Response from Sourgum· Oct 11, 2024
Thank you for your review! We're glad everything went smoothly and as planned, Bernadette.
Everything was perfect. From 1st phone call to pick-up.
By Robert
Response from Sourgum· Oct 11, 2024
Thank you for the kind words, Robert! We're thrilled everything was perfect from start to finish.
Great job thanks
By Eric
Response from Sourgum· Oct 10, 2024
Thank you for the positive review, Eric!
Charging us for cars being in the way to remove the dumpster (didn’t call or notify us of the time) is simply gouging during a hurricane. Unacceptable.
By Beth
Response from Sourgum· Oct 10, 2024
Thank you for your feedback, Beth. We understand your frustration regarding the blocked removal of the dumpster. We inform every customer that the area must be cleared for removal in order to service you in a timely manner. Our process is designed to ensure efficient service to everyone in the affected area. Unfortunately, we had to add the charge to compensate the driver who made the trip out and back without being able to remove the dumpster. If you have any further questions or require any additional assistance, please do not hesitate to contact us.
Never use again
By Ron
Response from Sourgum· Oct 10, 2024
Thank you for sharing your feedback, Ron. We are truly sorry to hear about your experience, and we would like to learn more so we can make things right. Your satisfaction is our priority, and we take concerns like yours seriously. If you’re open to it, please reach out to us directly at [email protected], so we can address the issue and ensure a better experience in the future. We hope to have the opportunity to serve you again.