SourgumReviews of sourgum.com

Response from Sourgum· May 18, 2026

Thank you for your feedback, Lonnie. I’m sorry to hear that your experience didn’t meet expectations. I reached out to you directly to better understand where we may have missed the mark, and I look forward to learning more about your experience. Your insights are incredibly valuable as we continue working to improve our customer experience. Thank you again for taking the time to share your feedback.

Response from Sourgum· Dec 11, 2025

Hi Matthew, Thank you for taking the time to share this feedback. I’m really sorry to hear about the condition of the dumpster when it arrived — you absolutely shouldn’t have had to spend your time digging out snow or dealing with leftover debris from a previous use. That’s not the level of service we aim to provide. We appreciate you bringing this to our attention so we can address it with our hauling partner and ensure it doesn’t happen again. If you’re open to it, we’d love the chance to make this right. Please reach out to our team so we can look into your order and help resolve the issue. Thank you again for letting us know — your experience helps us improve.

Response from Sourgum· Nov 7, 2025

Thank you for the feedback, Max. I’m sorry we missed the mark. We overpromised on timing and the handoffs between teams clearly weren’t smooth. We’re consolidating your account under a single point of contact and tightening our internal routing so you only hear from one person. We inititally had issues getting in contact with you in regards to the overage fee incurred in your first rental with us, and the billing team had to close out the invoice. We ended up refunding you the charge. If you’re open to it, we’ll review your account to make sure your needs are met. Please email [email protected] and “Attn: CX Manager.” We appreciate the chance to make this right.

Response from Sourgum· Aug 6, 2025

We appreciate your feedback, Joan, and look forward to servicing you in the future!

Response from Sourgum· Jul 23, 2025

Thank you for your feedback, Donald. We do try our best to prioritize deliveries and removals in a first come first serve order during the busy season and after a holiday lines at the disposal facilities can be up to 3 hour waits which causes the industry to be behind. We are still dedicated to ensuring you had a good experience, please reach out and we would be more than happy to discuss a solution that solidifies our dedication to our customers. We hope to provide you a better service in the future.

Response from Sourgum· Jul 17, 2025

Thank you for your feedback, Trevor. We do try our best to prioritize final removals as they come in. During the busy season and after a holiday lines at the disposal facilities can be up to 3 hour waits which causes the industry to be behind. We are still dedicated to ensuring you had a good experience, please reach out and we would be more than happy to discuss a solution that solidifies our dedication to our customers. We hope to provide you a better service in the future.

Response from Sourgum· Jul 8, 2025

Thank you for your feedback, Jim. We do try our best to acommodate every request in a timely manner. We are at the mercy of traffic and lines at disposal facilities when it comes to delays. We can see we fell short of your expectations in this instance and hope to have the opportunity to provide excellent service on your next rental.

Response from Sourgum· Jun 26, 2025

Thank you for your feedback Lisa, after a cursory investigation we did speak to you 4 times the day of initial delivery to communicate to you that we were delayed in real time. We advised you when the order was placed deliveries can occur between the hours of 7am - 7pm as we simply take the most fuel efficient route for the day. Typically we will prioritize something for the morning if requested. It was not in this case, we are unfortunately at the mercy of the lines at the waste facilities and traffic. It was communicated that you would be receiving it the next day and prioritized, as we were behind schedule on the Monday. You were refunded 20% as a courtesy for the delay. Seeing that you were not satisfied with your experience we are still dedicated to ensuring you had a good one, please reach out and we would be more than happy to discuss a solution that solidifies our dedication to our customers. We hope to provide you a better service in the future.