Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
374 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Protect your feet. Best running insoles. Small orthotics. Dress Orthotics. Toe Spacers. Plantar fasciitis. Over Pronation, Over Supination, Flat Feet, High Arches, Arch support for heels and dress shoes. Gel Insoles. Comfortable Shoes.
Soul Insole (soulinsole.com) has 374 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
374 approved reviews, newest moderated first
Super fast service & delivery. This is my second set. I have an excessively high instep and any shoe - no matter how expensive - just kills my feet and back. I wouldn’t be without these!
By Patricia L.
Response from Soul Insole· Jan 3, 2023
Wow! We're so grateful our product is making such a difference for you. Thanks for the review!
This is extremely beneficial to me; it is very comfortable, and it allows me to de-stress from my foot pain.
By William J.
Response from Soul Insole· Dec 26, 2022
We're so glad you've found relief from your foot pain! Thank you for leaving a review!
They are not comfortable. Can't put them in boots or shoes that lace up
By Candice M.
Response from Soul Insole· Dec 6, 2022
Hi Candice, We are sorry to hear that these insoles were not the right fit for you! We understand that everyone's feet are different and can have different needs, so we have a 100% satisfaction guarantee. Do you mind if we ask a few questions and try to help out? Firstly, what is your shoe size? There's a chance you may need a smaller size or a different type of support if these are uncomfortable. If you are possibly on the smaller end of the size range, if your shoes may have some existing support/are narrow in the midfoot region (boots tend to be), or if your arches are lower and more sensitive to support, it is likely that you will prefer to choose 1 size smaller or our thinner version (The Shoe Bubble Pro-Lite). Also, maybe you have a different foot ailment all together that is calling for a different type of support. We would love to help guide you if you're open to that! Please let us know a little more about what's going on with your feet if you're interested in some help and guidance over the phone or here by email. Our phone number is: 619-746-7256. If we can learn more about your needs, and we figure out that there was a different product that could help you, we can offer an exchange. If you prefer to just return them for a refund, that's totally fine and we will help you with that right away. We are a small company and we deeply care about making sure that each of our customers has a positive experience with our company and our products. We hope that you will give us a chance to turn your negative experience into a positive one. Looking forward to hearing back from you.
Was very easy to order. Product was what they said it was! Came quickly!!
By robert K.
Response from Soul Insole· Nov 30, 2022
We're so happy to hear about your positive experience with our product. Thank you for leaving a review!
I have been using the product for the past few weeks and saw a huge difference in pain. I had been having this since late August. Changed shoes, bought Dr Scholls, nothing seemed to work. I like to walk, and do so at fast pace. I was like a little old man, now I am nearly back to regular speed and distance! Thank you!!
By Peter K.
Response from Soul Insole· Nov 18, 2022
We're so happy to hear that you're back to walking comfortably again! Thank you for taking the time to write a review.
Great instep support and very convenient to use. Fits any shoe so far.
By Jamie W.
Response from Soul Insole· Nov 15, 2022
So happy to hear our insoles are working for you! Thanks for the review!
I was skeptical when I first saw the insoles because they did not cover the entire bottom of my foot. However, they do the job better then my other orthotics. I’m not sure how but they are supportive and very comfortable. Right now they are my favorites. I haven’t tried playing pickleball in them yet but I’m confident they will be AWSOME.
By Debra B.
Response from Soul Insole· Nov 13, 2022
Thank you for taking the time to write a review! We're so happy to hear that our insoles are making a difference for you!
Even though the inserts I ordered weren’t helpful for my issue I was treated well and the return and refund were flawless.
By Janet A T.
Response from Soul Insole· Nov 11, 2022
Thank you for the review, Janet, we're happy to hear that you had a good experience with our customer service team!
