SophosReviews of sophos.com

Sophos is great if you have advanced knowledge or if you work with a great Sophos Partner. Most of the bad experiences that I have experienced are with improper setups which isnt usually the customers fault rather the Sophos Partner that gives them poor instructions. I'm glad Sophos is providing more customers with health checks so that they can understand the issues that they are experiencing.

Putting Sophos on your Mac is the worst possible thing you can do. On my iMac (Ventura) everything slowed down to glacial pace making it almost impossible to use - constant restarts necessary. Before I found it was Sophos that was causing a problem I did several clean installs, checked RAM thoroughly, threw away loads of software and replaced my internal drive. Getting rid of Sophos cured it all. And in a quarter of a century of Mac computing I've never encountered a virus...

Shocking support since it was moved, i wont be renewing, there is no support, all they do is email cant speak english, i cant understand their mumbling at all. Dont purchase their products you wont have support in english.

Absolutely awful product. Terrible CPU and memory hog. will bring a server to a standstill if it decided it wants to scan every file in sight (irrespective of whatever settings you give it). In an enterprise environment updates can take 2 HOURS to think about installing once you've requested and update. Then you have to deal with virus false positives, which is basically everything non Microsoft. Always tells me the keygen i use to install my company products is a virus which is basically - this generates passwords its not Microsoft so it must be a virus - Utter garbage AVOID AT ALL COSTS and if anyone in an enterprise environment says there going to buy it for you sack them immediately as they are clueless

We have used Sophos for 20 or so years. We are in the UK and support was local geographic regions. It was fast and efficient. Now it seems support has been moved elsewhere and there is a language barrier to deal with along with inexperience and lack of knowledge with the Sophos products. We often find logging support requests with Sophos painful. The logging of support tickets is quick, and the initial response is quick, however it takes days to get through their Sophos first line support to someone who understands the problem and knows what they are doing to investigate! In the last couple of years Sophos have removed their Account Managers, so the generic resellers you deal with when you renew or look to buy new products do not know Sophos products. We have been mis-sold Sophos Firewall products with limited numbers of firmware updates - For a security product this is madness. We are looking to move to another security vendor, which is sad, but we have had enough of Sophos.

I had been using Reflection email filtering software for many years which came to 'end of life' on 31st March 2023. I asked Sophos what their suggested replacement was and they promised to get their 'senior CAM' to 'loop up' and 'reach out' to me (yuch!) in order to get one of their ISPs to sell me their new product. Incredibly 4 people were involved with this and surprise surprise - I never heard from them again. So that's there approach to customer service in a nutshell!

my job uses sophos for my remote security, absolutely atrocious. itll slow down your computer so much, not to mention the amount of apps it opens every day and keeps running in the background, i have 8 sophos apps running taking up 90% of my memory according to task manager. i really hate this software a lot lol

Created an account, email address was verified, but I could not login. Password has been reset several times, no result. Sent an email to Support, no answer. Chatting is impossible, because you need to login first. Finding an answer on the website is not possible, because you have to login. Assistance by phone directs you to a support.home.sophos.com, where you have to login to find answers. I give up and find another company that cares about new customers.