I reported a massage table failure and…
I reported a massage table failure and injury with pictures more than 24 hours ago. I have had zero support calls or emails from soothe.
By Mitesh D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
653 reviews
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Soothe is Wellness, Delivered! ➠Book spa-quality professional massage and wellness treatments to your home, hotel, office, or event effortlessly! Therapists bring all the equipment, fresh linens, lotions oils, and even relaxing music. Choose from several massage modalities, including:- Deep tissue- Swedish- Sports- Reflexology- Prenatal - Couples.Soothe allows customers to book a customized massage experience to meet their wellness and relaxation needs. All massage modalities can also be performed as a couples massage. Soothe massages are available in the US seven days a week, between 8 AM and 10PM!
Soothe® In Home & Office massage (soothe.com) has 653 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
653 approved reviews, newest moderated first
I reported a massage table failure and injury with pictures more than 24 hours ago. I have had zero support calls or emails from soothe.
By Mitesh D.
Great and knowledgeable
By CC
Was not a great masseuse as she just applied lotion and really not much of a massage. Also, didn’t have an accommodating or great disposition.
By T C.
The masseuse was on her phone during the massage. Her technique was horrible and I had to redirect twice to get her back on track. Would like a refund.
By Carol C.
Highly trained and caring about her clients.
By Scott N.
My therapist was outstanding -- best massage I have gotten.
By customer
Therapist was great!
By customer
The technician smelled of heavy cigarette smoke, which negatively impacted the massage experience. The technician only performed for 30 minutes even though I purchased a 60 minute session. The skill of the technician was if she was still an intern practicing to learn rather than an 5 year professional as her profile stated. Unfortunately I tipped in advance of the service.
By customer