Communication inaudible
We enjoyed the food and the service was fine. The only complaint we have is the communication system when you order is barely audible and has been for a very long time.
By James S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
394 reviews
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Sonic Corp., more commonly known as Sonic, is the operator of an American drive-in fast-food restaurant chain based in Oklahoma City, Oklahoma, that is owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
Sonic Drive-In (sonicdrivein.com) has 394 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 9 reviews with 4 stars · Clear filters
We enjoyed the food and the service was fine. The only complaint we have is the communication system when you order is barely audible and has been for a very long time.
By James S.
I went through the drive thru and order chicken tenders. I asked the cashier if I could park in a spot to eat? She said sure. My chicken was rock hard. I pressed the order butting explained and the manager apologized and cooked a fresh batch of tenders and brought it out to me himself with no issues . Outstanding! Thank you so much.
By Dewanaha C.
The Sonic in my neighborhood has important dramatically in the past year. The quality/service from employees has improved. Food quality has improved. Food times have improved but in all honesty still take a while, even when using the app. But in terms of fast food I feel Sonic has stepped up.
By Marie
I liked the food, could be better, but it's a thematic restaurant, we can't wait for to much.
By Marcos
I loved there chili cheese dogs they were so good i loved them so much I would give them 5 stars but they forgot a chili dog so i took away 1 star
By Jaydynce V.
Update: THIS SONIC LOCATION IS NOW PERMANENTLY CLOSED. Grade: B- Location: 8600 W Gage Blvd, Kennewick, WA Very convenient location. The food is consistently good and as advertised. The drive-thru staff could be more enthusiastic on the speaker. When the manager is working the drive-thru, he's great! Really entertaining and a great experience. I love the drive-up service! Very nice, polite and caring hospitality crew! Generally, this Sonic Drive-In location is an excellent choice for a quick drink or meal fix! One improvement for the DRIVE-THRU crew that could be made: Before you hand a customer a drink product, make sure the sides of the drink container are clean and wiped down. I don't know how many times I've received a VERY sticky shake, dripping French vanilla coffee, or root beer float with foam flowing out of the plastic top! Yikes! C'mon, guys - it only take a second to go the extra mile and make things nice!
By VerifiedShopper
Went to the Sonic in the Fairway Park Shopping Center and ordered a limeade with a burrito. Very fast and friendly service. Only recommendation is to create a larger lot for drive in traffic. Otherwise, I'm very happy with my experience
By James F.
Best chicken fried steak and tots
By Jennifer H.