Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
394 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sonic Corp., more commonly known as Sonic, is the operator of an American drive-in fast-food restaurant chain based in Oklahoma City, Oklahoma, that is owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
Sonic Drive-In (sonicdrivein.com) has 394 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 37 reviews with 2 stars · Clear filters
I know this is a small thing to most of you, but I just finished buying a corn dog and a sonic drive-in. It was small, the batter was tough in the meat was without flavor. This is not the way it used to be. this just happened wake up Sonic.
By Gordon
Horrible experience- I started off with a takeout order, which mysteriously changed to pick up and when I drove all the way over there, they couldn't find the order. The chicken strips are burnt to a CRISP. I will never order from Sonic again.
By Christal K.
The lady who took was clueless she has a problem specking English very very pushy about selling more even after I told her no I got my burger to bad the lettuce was brown disgusting 🤮 I didn’t pay for brown lettuce I’ll never come to this sonic El Paso tx between Alameda an Carolina 11:40 December 18 2022
By Peters
I have now twice ordered through the app and been charged three times on my debit card. Usually the experience is good, I have not always been checking to see I was charged appropriately. When I called and reported the problem they claim to only see one charge. This occurred the first time on 9-11-2022 when I ordered and even checked in at the drive in & did not receive my order because a fire had occurred. I thought they were going to refund the 3 charges, but when I checked today found not only was I not refunded, but I had again be charged 3 times for one order. Again they only see one charge on their end. They need to investigate their system.
By Steve
I drove to the Sonic located at 3300 W Market St Johnson City, Tn. I ordered a medium banana shake... I got all the way home to find out that I got a small peanut butter one....uck. I tried to call the store and they don't answer the phone. I called corporate customer service and complained to them and they told me the store should call me back within 24 hours....no such thing.
By Robert L.
