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Songtrust Reviews | Read Customer Reviews of songtrust.com

SongtrustReviews of songtrust.com

155 Avenue of the Americas, New York, New York

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The Fair Hearing score

4.0/ 5

Great

650 reviews

Songtrust4.0Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Songtrust

Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.When you simplify your administrative work with Songtrust, you can spend more time making music.Register for Songtrust

Songtrust (songtrust.com) has 650 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Also known as: songtrust.com
Website: songtrust.com
Category: Video & Sound
Location: New York, New York
Listed on The Fair Hearing: 2026

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Songtrust reviews

650 approved reviews, newest moderated first

May 10, 2025
El tiempo para resolver el problema para mi fue. Tiempo récord
El tiempo de soporte para responderle auno fue un tipo super eficiente me gustó que el problema los resolvieron rápido y con una buena atención asia uno Muchas gracias
By Mayco M.
Response from Songtrust· Apr 1, 2026
¡Gracias por esta reseña de 5 estrellas, Mayco! Nuestro equipo de servicios al cliente está encantado de saber que pudo ayudarte de manera rápida y eficiente. ¡No dudes en contactarnos nuevamente si necesitas más ayuda en el futuro! Que tengas un excelente día.
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May 9, 2025
Poor customer service
In researching these providers, Songtrust had a reputation for poor customer service and particularly response times. I can confirm this is a still a problem. Took three weeks to respond to an inquiry, and even then, it didn't answer the question. If I recall, you can't even ask a question unless you already sign up. It took a while to enter my songs once I did sign up as an ISWC question response was not helpful. They did send this survey request quickly and often, so here you go. Providers in this space are limited, so my hope they do a better job in execution.
By GEORGE
Response from Songtrust· Apr 10, 2026
Hi George, thank you for the honest and thoughtful feedback. Three weeks to respond is exactly the kind of experience we don't want any of our clients to have, let alone a new client trying to get their first song registered. Improving our response times and the quality of our answers is something we've actively been working on, so we hope to exceed your expectations the next time you reach out to us. We've since been in touch and hope we were able to get you properly sorted. If you run into any other issues, please reach back out at [email protected]. We'd love the chance to do better by you.
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May 9, 2025
experience was half/half
experience was half/half
By jessica T.
Response from Songtrust· Apr 10, 2026
Hi Jessica, thank you for taking the time to share your feedback! We're glad part of your experience with us was positive, but we're sorry to hear it wasn't everything you hoped for overall. We always strive to provide clear, consistent support to every Songtrust client, and we'd love the opportunity to make things right. We noticed you haven't completed song registration yet, so we want to make sure you know that we need your International Standard Recording Codes (ISRCs) in order to begin collecting publishing royalties on your behalf. You can add this critical metadata by logging in to your Songtrust account here: https://app.songtrust.com/login It also looks like we're still waiting to hear back from you following our last outreach on May 19th. Please don't hesitate to reply so we can walk you through the process and get things sorted. We're here for you every step of the way!
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May 7, 2025
I had a very good experience. The service was smooth and professional, and everything was handled efficiently. I appreciate the timely support and the polite behavior of the staff. Overall, it was a s
I had a very good experience. The service was smooth and professional, and everything was handled efficiently. I appreciate the timely support and the polite behavior of the staff. Overall, it was a satisfying and positive experience. Would definitely recommend to others
By Nayab
Response from Songtrust· Apr 2, 2026
Thank you for taking the time to leave this review, Nayab! Our team takes great pride in providing timely and helpful support, so it’s wonderful to know those efforts made a difference for you. Your recommendation means the world to us! Please don't hesitate to reach back out any time you need more assistance.
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May 6, 2025
Great service
Good service collect artist royalties
By Samanta
Response from Songtrust· Apr 1, 2026
Thank you for leaving this positive review, Samanta! Our team is very happy to hear you've been satisfied with our royalty collection services. Please don't hesitate to reach out to us at [email protected] if you need any assistance with your account. Have a great day!
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May 5, 2025
Because you never gave me a solution…
Because you never gave me a solution and i ask why my music doesnt earn any money and its says that my songs are procesing since 1 year ago
By Richard
Response from Songtrust· Apr 10, 2026
Hi Richard, we want to apologize. Waiting so long for clarification on the status of your song registrations is not okay, and we completely understand your frustration. Song registration involves coordination across multiple societies, so processing times can vary. However, that doesn't excuse leaving you without a response or a clear path forward. You deserved better, and our Support team has been working hard to improve their response times. We've since been in touch and hope we were able to clear this situation up. Please note that we have a minimum balance of $25 before a payment can be issued. In the meantime, the best thing you can do to maximize your publishing royalties is keep promoting your music (no matter when it was released). Every stream and usage contributes to your royalty balance, and we want to see your catalog earning for you. If you have any other questions about your account status, don't hesitate to reach back out at [email protected]. We're always happy to help.
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May 5, 2025
Clear and helpful advice.
Advice and instructions they provided was very clear and helpful.
By andrew
Response from Songtrust· Apr 1, 2026
Hi Andrew! Our Client Services team is thrilled to hear that you were satisfied with the instructions they provided. We're here to help if you need any more support in the future! Thanks for using Songtrust.
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May 3, 2025
My problem was resolved
My problem was resolved
By Denis T.
Response from Songtrust· Apr 1, 2026
Hi Denis! Thank you for this positive feedback. We're very happy to hear that our team was able to resolve your issue. Don't hesitate to contact us again if you need any more assistance in the future!
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