Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
650 reviews
SongtrustSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.When you simplify your administrative work with Songtrust, you can spend more time making music.Register for Songtrust
Songtrust (songtrust.com) has 650 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
650 approved reviews, newest moderated first
Everything about Songtrust is fire, I am very happy client.
By Letlotlo Elliot N.
Response from Songtrust· Apr 2, 2026
Hi Letlotlo! Our team is thrilled to hear you're very happy with our services. We appreciate you being a valued member of the Songtrust community!
A lot to learn on Songtrust! The content is very interesting and exhaustive.
By Lili G.
Response from Songtrust· Apr 2, 2026
Hi Aline! We are so happy to hear that you've been enjoying our educational content. It's a huge goal of ours to empower independent creators like you with music publishing knowledge, so our team appreciates this feedback. Thanks for learning with us!
I do trust in song trust
By Diego Lara V.
Response from Songtrust· Apr 2, 2026
We appreciate your trust, Diego! Thank you for this positive feedback, our team is proud to be your publishing partner. Please don't hesitate to contact us at [email protected] if you need any assistance with your account moving forward!
I really enjoy the service overall, and I’m excited to share that I’m actually getting paid for it! However, one major drawback is the lack of a call center to address questions that require immediate attention. The process of submitting inquiries and waiting for replies through the message center is often frustrating and time-consuming, as the response times can be significantly delayed. It would be much more efficient and satisfying to have direct access to customer support for urgent issues.
By Jackie
I don't know what else to do. Maybe I will get their attention this way. I have begged them via email for A MONTH... everyday ...to help me add my first song. When I type in my name... no matter how I try to do it... the box turns red and I am unable to finish the process. THEY WON'T HELP ME. I asked that they call me so we can both see what the problem is.. I have sent a screenshot... I have sent everything... lyrics, percentages, everything.....they have given me no help to solve the problem. I have someone who wants to buy my song and I may lose them because I can't register it. CAN ANYONE HELP ME? I am desperate. They do not post their phone number and now I wonder if they are all just Ai?
By Adele
Response from Songtrust· Aug 15, 2025
Hi Adele, thank you for taking the time to share your concerns with us. I want to assure you that our responses come directly from a member of our Client Services team, never from AI. A dedicated associate has been following up with you via email to provide personalized assistance. While we don't offer phone support, we're fully committed to helping you via email and will continue to do so until your issue is resolved. When you reached out to Songtrust Support on July 21, 2025, our team responded with step-by-step instructions for adding a song to your account. Since we didn’t receive a reply addressing those specific instructions, but did receive additional follow-ups from you, it’s possible our response may have been missed. Sometimes these emails can end up in spam folders, so we recommend checking there just in case. Regarding the process for adding songwriter information, please type the first few letters of your songwriter name and then select the correct entry from the dropdown that appears. Our team has tested this feature and confirmed that it is working as expected. We’ve also shared a video walkthrough and written instructions to help guide you through the process over email. If you’re not seeing the dropdown, it may be due to browser settings such as cookie or cache blockers. For the best experience, we recommend using Google Chrome or Firefox and ensuring any blockers are temporarily disabled. We appreciate your patience, and we’re here to support you every step of the way. Please let us know if there's anything else we can do to assist.
Fast. And quick. Response to the problem.i had. Thanks for all your help. Your truly. Michael Hardman.
By Michael
Response from Songtrust· Apr 2, 2026
Hi Michael! Thank you for this 5-star review, our team is thrilled to hear that they were able to quickly resolve your issue. Please don't hesitate to contact us again if you need any more help in the future!
Acredito que essa empresa, vai me ajudar bastante na minha arrecadação. O trabalho de um artista precisa ser reconhecido e valorizado. Tenho certeza que para mim Foi uma boa escolha. Estou com muita expectativa nesse novo investimento. Sei por ser uma empresa bem reconhecida no mundo, vai me ajudar a investir mais e mais no meu projeto misical!
By Fabiano de J.
Response from Songtrust· Apr 2, 2026
Oi, Fabiano! Estamos muito felizes por tê-lo conosco. Obrigado por usar o Songtrust, esperamos fazer parte da sua jornada na carreira musical por muitos anos!
You guys are the best
By Anthony
Response from Songtrust· Apr 2, 2026
Thank you for the positive feedback, Anthony! We are so happy to have you as a client. Hope you have a great day!
