Impossible to return ANY item.
Impossible to return ANY item. I emailed customer service at EVERY DAY for five days to get an address to return and NO response.
By Ann
Response from Soneven· Dec 30, 2025
Hi there, I’m very sorry you couldn’t get a response and for the frustration this caused. That’s not the experience we want for our customers. Please note our returns team contacts customers from [email protected] — sometimes those messages land in junk/spam or get blocked, so please check those folders and add that address to your safe senders. Many thanks!