I got a reply
I got a reply
By Jeff S.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
177 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
pinsandaces.com is listed under Golf & Ultimate.
pinsandaces.com (pinsandaces.com) has 177 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
177 approved reviews, newest moderated first
I got a reply
By Jeff S.
I could not find a putter headcover I wanted so I emailed customer service inquiring about it and received a very timely and polite reply with similar choices.
By Sammy
Very helpful and easy to work with!
By Nol H.
Thomas has been a pleasure quickly addressing my questions regarding an embroidery request. When I failed to respond to an email to review and approve the image before the team proceeded, Thomas called and emailed to get my attention. The one thing that may help busy consumers is to provide the customer service reps with a more notable email handle. His message was sent as “info.” I probably saw but ignored the message because it’s so nondescript that it looks like spam.
By Mary
I needed to make a change in my order. I sent an email and got a message back immediately. They made the change I needed and never skipped a beat. Thank you, Pins and Aces!!
By Vallie
Quick and clear response, not the response I was anticipating but the team is always timely in replying.
By Ben
The agent was completely understanding! Didn’t make me justify my question over and over and did right by me. Very very happy with my pins and aces interactions.
By Michelle G.
Pins and Aces is an outstanding Company. Everything from their products down to their customer service. I would highly recommend them 1000%.
By Jake C.