Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
37 reviews
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Frontline Systems is a leading vendor of advanced predictive and prescriptive analytics software, used to make analytics-powered decisions. Its tools for decisions using mathematical optimization, business rules, Monte Carlo simulation and risk analysis, and data mining, text mining and forecasting are used by 10,000 organizations -- on desktops, servers, and in the cloud. Frontline's customers build decision models using Microsoft Excel for the Web, Windows and Macintosh with its Analytic Solver® product family; in programming languages using Frontline's Solver SDK®, and in web and mobile apps using its new RASON® Decision Services platform and REST API.
Frontline Systems (solver.com) has 37 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 6 reviews with 3 stars · Clear filters
I was unable to use solver add in on my local Excel program. There were complications that prevented it from loading. My main use for it was for a course in school.
By Allen P.
Response from Frontline Systems· Nov 10, 2021
We couldn't find you by name in our Help Desk system, but we've helped hundreds of thousands of students, over many years, get started successfully with Analytic Solver.
In overall, we are satisfied with the product. We had few frictions due to: - license validation in big infrastructures (with proxies,...) - Instability of the plugin that gets desactivated in Excel - After calculations, the sheets get blinkering (switch betwen sheets, mouse cursor changing state,...) so we have to wait 1-3 seconds before the application stabilizes with some bigger excel files
By Shamim
Response from Frontline Systems· Jul 29, 2019
Programmer replies: Instability/blinkering is hard to address without your workbook to reproduce it. You may send your workbook to Frontline for testing. I do not see this behavior in general, even with large workbooks on my system.
I use the product regularly because I believe it is best in class. I think some of the upgrades are too expensive but I have no issue with the quality of the product. I find the frequent requests to confirm the license annoying. I travel internationally and have been locked out of the product when I was having internet connectivity issues. There has to be a moratorium on this (e.g. allow a week, a month before disabling the application). Also, Frontline has been the most difficult vendor for my IT folks to work with when it comes to using my license on multiple machines that only I operate. Again, there must be an easier way. Finally, I did try the consulting service and my experience was positive - worth the money.
By Steve
Response from Frontline Systems· Jul 29, 2019
Yes, there is an easier way now for one user to use his license on more than one machine. Log out of the application with the first machine and log into the application with the second machine. You may log out and log back in when traveling, too, to work with variations in internet connections.
There is not enough level of academic usage support both price and technical support. In the first year, technical support was very good level but now there is not enough helpful.
By Ilkay
Response from Frontline Systems· Jul 29, 2019
Frontline gives tech support to the professors. The professors give tech support to the students.
No issues with the software. But disappointed that we are forced to upgrade to the latest version every time we renew our annual license. Our software does not change so there is no need to upgrade the FrontLine solver, but we are forced to and it is a nuisance.
By RTC
Response from Frontline Systems· Jul 30, 2019
Thank you for being a loyal customer during the upgrade. If you like, write to tech support privately to suggest how to make it go more smoothly for you. Other customers may have experience a different change: The original Premium Solver had optimization only. The product was expanded to include simulation and data mining also, and thus it was renamed Analytic Solver. To be fair, all the customers who renew get the update.
Excel can become unstable. Many times i have to remove the Frontline add-in from excel to improve stability. I use the add-in about 2 or 3 days a month so this is not something that is all the big a deal. If i leave it installed i have more issues with excel freezing up or stalling and generally i dump the add-in. The installation and annual update process was greatly improved.
By Bruce
