I was a customer for 4 years
I was a customer for 4 years. Their solver worked great and they had good customer & technical support. But all of a sudden their customer support went away and the good people that supported me in the past are gone. Solver quit working on Excel and nobody to solve my problem. Unfortunately I had to quit them. In the past I would rate them A+ but not anymore. Buyer Beware!
By Michael W.
Response from Frontline Systems· Nov 10, 2021
Over 4 years and 28 support tickets on file in our Help Desk, this person became known as one of our "most difficult customers ever", among tens of thousands. In this incident, after 5 personal responses over 2 days from our support staff, plus responses from our sales manager and CEO (during which he kept saying that no one was helping him), he asked for a refund, so we immediately sent him a refund check. Vendor beware.