Very good customer service
Very good customer service
By Clara
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
37 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Frontline Systems is a leading vendor of advanced predictive and prescriptive analytics software, used to make analytics-powered decisions. Its tools for decisions using mathematical optimization, business rules, Monte Carlo simulation and risk analysis, and data mining, text mining and forecasting are used by 10,000 organizations -- on desktops, servers, and in the cloud. Frontline's customers build decision models using Microsoft Excel for the Web, Windows and Macintosh with its Analytic Solver® product family; in programming languages using Frontline's Solver SDK®, and in web and mobile apps using its new RASON® Decision Services platform and REST API.
Frontline Systems (solver.com) has 37 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 24 reviews with 5 stars · Clear filters
Very good customer service
By Clara
Excellent all around, and excellent technical support.
By Dimitrios
They provide a huge boost to what can be done with Excel and other mainstream languages in doing data analysis and simulation!
By fred3
Frontline Systems has provided excellent support whenever I have had a problem. I recommend them and their products highly.
By Declan
I received timely and competent help when completing each of the 101 courses at Solver Academy.
By Chris
Product, Service and Support are all excellent.
By Roger
Your product ir really excelent, and the attitude on serving the customer is the best. Whatever, some points to improve: 1) I think that it would be ideal you define a Single Point of Contact, I'd had to receive and send mails to at least four persons last months. 2) When I add rows to my linear programming model, I have to go to constraints menu to update the ranges instead Solver do it automatically.
By Salmones C.
Frontline tools exactly suit our needs. In fact, thanks to Frontline, we have developed a huge competitve advantage over our comptetitors. A pretty good part of our business development is based upon our tools bieng connected to Frontline's.
By Dany