Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
27 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hapag-Lloyd is listed under Shipping & Logistics.
Hapag-Lloyd (solutions.hapag-lloyd.com) has 27 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
27 approved reviews, newest moderated first
Absolutely useless customer service. I am planning to start a business and checking prices of my expenses. They are refusing to give me average price or price list until I actually have my business running - not helpful at all. I guess I wont use their service anyway after this experience and their attitude!
By Dominika
It is their tactic to totally overbook the vessels to secure sales and then the shipment duration goes more than double. There are better and more reliable carriers out there, especially if you rely on a timely delivery.
By Adrian W.
wouldn't trust Hapag Lloyd with cleaning up after the dog, seems to be run by a bunch of 4 year olds with no concept of shipping whatsoever
By Chris M.
The absolute worst! They will find every possible way to charge you for anything they can find including duplicate invoices for things already paid. I have caught them 3 times now on a single shipment, sending us invoices for amounts already paid. Beyond unethical.
By Joshua M.
Fuldstændig elendig service og transport tid tager dobbelt så lang tid end de først havde sagt. Vores container er mere end 1 måned forsinket og vi har stadig ikke fået et konkret svar på hvornår vi får den hjem, de har rykket leveringsdato 12 gange. Holder jer væk fra dette transport firma.
By chanthosh S.
The customer service, located in Poland, is totally incompetent. Mistakes after mistakes after mistakes and the customer is always wrong and is nothing but bothering them just for fun.
By Li A.
Definitely the worst shipping company you could ever use in your lifetime. It will cost you more money than you initially got quotes. The staff are incompetent. They did not take responsibility and I’ve been in business many years, but these people are the worst ever.
By Gaflaxcorp
The worst shipping company , they ruin our forecast . We stacked 5 weeks apart 6 containers , after 4 month all arrived in one consignment ,created massive issue for space , and cash flow , we complained , they apologise , we stacked 8 containers again 5 weeks apart , the same issue again . I wont give this company 0 if there is worst the 0 I would , they souldnt be in business period
By Raif M.
