Excellent shower chair
My mom has MS, and this chair worked out perfect for her. Very well built, and easy to use. Thank you!
By Kris P.
Response from Solutionbased· Jan 5, 2022
Thank you for the feedback, we appreciate the review.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
269 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
269 approved reviews, newest moderated first
My mom has MS, and this chair worked out perfect for her. Very well built, and easy to use. Thank you!
By Kris P.
Response from Solutionbased· Jan 5, 2022
Thank you for the feedback, we appreciate the review.
This is an extraordinary company. Their products are outstanding and customer service is superb. I can't recommend them enough. Five stars!
By Chris
Response from Solutionbased· Jan 5, 2022
Hi Chris, it was nice to meet you in person. Thank you for the review.
The ease of the pruchase was great and the speedy shipping was great. 5 stars! But I am dissapointed in the product. It is not a cushioned seat. It is the same material as the basic adult except 2 inches high, not a softer seat at all. I was expecting something different.
By Cindi F.
Response from Solutionbased· Nov 15, 2021
Thanks for the review and feedback. Our closed cell cushions are the same density regardless of size and directions. We do have a foam cushion wrapped in vinyl which is softer but not the same quality. We are exploring a softer closed cell cushion.
Customer service is really helpful! I work at a nonprofit and we donated this item to a woman who was recently paralyzed in an accident and her insurance didn't cover this item. Thanks Shower Buddy!
By Big S.
Response from Solutionbased· Nov 11, 2021
Thanks for the feedback. We are here for you if you need anything else.
Finally got stabilizer tubes long enough to fit the base into my tub. Thanks so much! The only problem was one of the tubes did not have the spring inside with the button to lock it into the base.
By Frank J E.
Response from Solutionbased· Nov 11, 2021
So sorry about that, I personally packed your shipment. Not sure how I missed it. Were you taken care of?
Amazing customer service— we had cut our cable (which disables the tilt function which I need) and they were wonderful about getting the replacement shipped overnight!
By Barbara F.
Response from Solutionbased· Oct 25, 2021
Thanks for sharing your experience with us. We appreciate the support and feedback. Team SB.
The chair is wonderful and safe and easy to manuver. The ordering was easy ,packaged well, and received in a short time. It was above my expectations in every way. Thank you.
By KW
Response from Solutionbased· Oct 16, 2021
Thank you for the great feedback. We are happy it all worked out well.
Friendly, professional and helpful Spoke with agent (Oscar) who was quite helpful answering my questions, checking measurements and placing order for me
By bf
Response from Solutionbased· Oct 7, 2021
Thanks for taking the time to share your experience. We appreciate it.